Hello guys, I started a CCleaner trial and entered my payment details, but I do not have a Cleverbridge reference number. I couldn’t find it in any email i have. I need help managing or cancelling my trial subscription.
I’m not sure that you will have a Cleverbridge reference number.
Technically if no actual payment has been taken then you don’t yet have a subscription.
Having said that here is the usual advice:
This is a user forum and so we do not have access to accounts/billing here.
If you want to manage and/or cancel your subscription then there is a webpage to use: Subscription Management
If you need to look up your Cleverbridge reference then see: Cleverbridge Lookup.
If you need to look up your CCleaner licence key then use this tool: CCleaner.com - License Lookup
If you can’t use those, (eg can no longer access your registered email), or for anything else account/billing related, including refunds, then you will need to contact support.
To start the support process fill in this form: Support Contact Form.
Once you click ‘Next’ to submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
(If you don’t see the ‘Next’ button at the bottom left of the form then refresh the page before typing anything in).
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.
Hi @martinekcz43,
I have checked our recent trial signups and found one that matches your details closely but looks to be under a mistyped email address.
Please contact the support team using the details nukecad provided above and the support team will be able to assist you with updating the email address and canceling the trial sign up.
If you have any issues, please message me back.