Monday 05 December, Windows 7 - just installed latest version of CC 3.13.1600 64 bit and Tools, Startup crashes, Windows confirms that CC has stopped working and has to close the programme? Previous versions of CC work just fine.
I have the same problem. My computer has windows7 64bit.
It looks like there is another similar post aswell.
Whats the solution?
Thanks
Do either of you have any ie addons or Windows Explorer Addons? That's what has changed in the startup section.
Thanks for your reply Nergal but I am not sure I explained my problem clearly.
I do not understand why IE addons should result in CCleaner stopping when I select the Startup list in the tools section?
That is my problem CCleaner stops working when I click the start up list. The list does not compile and the page greys out. The other three tools on this page work ok.
This has only happened since I downloaded the latest version 3.13.1600
I apologise if I have misled you with my first post. Or perhaps you could explain further your point about IE addons if you still consider that may be an issue with my CCleaner problem.
Because the startup tool in ccleaner now contains IE Addons. one of yours is making the section Barf (yes that is the technical term) and thus crashing the program. I'm trying to find out which IE Addons or Explorer Addons you are using so the devs have something to recreate this with.
3.13.1600 is the first version to contain Addons in the startup tool
Thanks Nergal for your interest.
I look forward to your research into which IE addons in IE 9 could be causing the problem.
Please let me know if you require any more information from me.
Please let me know if you require any more information from me
Wait!What!! I can't help if you don't tell me what addons you have (I'm not the developer I am a volunteer member of this forum no different than you); when I said I was researching. . . you are my research, I'm only guessing that this is a cause of the crash and you've yet to even confirm that for us yet.
Thanks Nergal for your latest reply.
I have looked at my computer IE9 addons, tried disabling several which appeared none essential but no difference found with the operation of the startup list tool.
I am now thinking I could delete Ccleaner and reinstall and see how that goes. Can you advise on the best method to delete Ccleaner so that I get a full and clean uninstall. My OS is Windows 7 64bit?
Thanks for your interest
please understand, I don't want you to disable anything. I want for you to list them, so bugtesters (or even other members) can try to recreate this issue. The issue isn't the existence of the ieaddons, it's the way ccleaner is reading one or more of them that's causing the program to barf.
Please put this into your command prompt
"c:\program files\ccleaner\ccleaner.exe" /debug
the " are important replace c:\program files\ccleaner with the location of you ccleaner
then cause the crash
in the folder that your ccleaner.exe is in you'll find a debug log & a minidump. Attach the log to this thread, & hold on to the dump as a developer may ask for it
Hope this helps attached mine - got a new netbook yesterday heres my log.
Please Msg me the solution if you find one.
Im going to disable all of the ie addons as I use chrome.
I disabled all IE Addons & Extensions - restarted but still getting the same issue?..
Hi Negal
I entered c:\program files\ccleaner\ccleaner.exe into my command prompt window. The message came that this was not recognised as a command.
Any idea what I have done wrong. I am pleased to see SlashEMc2k has added to my post and has attached a program log he has found.
Thanks
are you sure you entered the right path to the ccleaner.exe?
then you need to run ccleaner.exe /debug
when you are in the right location within cmd prompt
Hi SlashEMc2k
Thanks for your reply but I am having no luck entering the debug command prompt and as you might guess I have tried entering several times and now in various permutations. The only time I get a positive response is when entering just c:\Program Files\Ccleaner\Ccleaner.exe and Ccleaner program opens. With debug added the message comes up this command is not recognised.
As you might also guess I am not a computer expert but am willing to learn.
Unless I can get further more specific guidance on my methods for correctly entering the required command prompt I will have to give up on solving the Startup Tool issue.
Thanks for your help so far.
you not putting the " marks in
Please put this into your command prompt
"c:\program files\ccleaner\ccleaner.exe" /debugthe " are important replace c:\program files\ccleaner with the location of you ccleaner
then cause the crash
in the folder that your ccleaner.exe is in you'll find a debug log & a minidump. Attach the log to this thread, & hold on to the dump as a developer may ask for it
I disabled all IE Addons & Extensions - restarted but still getting the same issue?..
please understand, I don't want you to disable anything. I want for you to list them, so bugtesters (or even other members) can try to recreate this issue.
Hope this helps attached mine - got a new netbook yesterday heres my log.
that, along with a list on all your installed ie add-ons will do a lot toward solving the issue at hand
Please put this into your command prompt
"c:\program files\ccleaner\ccleaner.exe" /debug
Sorry BUT that does not work for me.
I too have Win7 64 bit and I do NOT have ccleaner.exe
I have only ccleaner64.exe unzipped at E:\T\CCleaner\v313\T2
C:\Users\Alan>cd /d E:\T\CCleaner\v313\T2E:\T\CCleaner\v313\T2>ccleaner.exe /debug
‘ccleaner.exe’ is not recognized as an internal or external command,
operable program or batch file.E:\T\CCleaner\v313\T2>ccleaner64.exe /debug
E:\T\CCleaner\v313\T2>ccleaner.exe /debug
‘ccleaner.exe’ is not recognized as an internal or external command,
operable program or batch file.
As you can see, there were no complaints about ccleaner64.exe /debug
but two lines of aggravation about ccleaner.exe /debug
In the past I found that when I unzipped the Portable CC it gave me both flavours,
BUT when I launched the 32 bit version it always handed over to the 64 bit version.
I no longer unzip the dead-weight of 32 bits so no hand-over.
NB I only experienced hand-over when double clicking ccleaner.exe in Windows Explorer
I assume that hand-over can also occur from a CMD.EXE prompt,
but regrettably precious few assumptions about Windows will survive harsh reality.
There should be no problems with
"c:\program files\ccleaner\ccleaner64.exe" /debug
Thanks for all the guidance.
Now had some success and produced a Ccleaner log report pasted below (could not work out how to attach!).
I hope this is of use for diagnosis of my Ccleaner Tools Startup List crash issue?
18:38:33:528244[iNFO ] CCleaner v3.13.1600 (64-bit)
18:38:33:528244[iNFO ] MS Windows 7 Home Premium 64-bit SP1
18:38:33:528244[iNFO ] Intel Pentium CPU P6200 @ 2.13GHz
18:38:33:528244[iNFO ] 3.0GB RAM
18:38:33:528244[iNFO ] Intel HD Graphics
18:38:33:528244[iNFO ] Application Started
18:38:33:528244[DEBUG] Error loading branding.dll - 0x490: Element not found.
This is the perfect operating condition of CCleaner that was reported in
CCleaner64_11-12-2011_15-41-16.log
15:41:16:064550[iNFO ] CCleaner v3.13.1600 (64-bit)15:41:16:066550[iNFO ] MS Windows 7 Ultimate 64-bit SP1
15:41:16:066550[iNFO ] AMD Phenom 9500 Quad-Core Processor
15:41:16:066550[iNFO ] 8.0GB RAM
15:41:16:067550[iNFO ] ATI Radeon HD 4600 Series
15:41:16:067550[iNFO ] Application Started
15:41:16:069550[DEBUG] Error loading branding.dll - 0x490: Element not found.
15:41:24:278019[DEBUG] Closing application...
15:41:24:294020[DEBUG] Finished closing application
15:41:24:294020[iNFO ] Application Ended
CCleaner did nothing for 8 seconds because no boxes were checked - I was just looking at new options.
After that a clean shut-down at 15:41:24
The only significant difference in your log appears to be that in your case CCleaner suffered an ABEND = Abnormal Cessation.
i.e., exactly as you stated :-
That is my problem CCleaner stops working when I click the start up list.
Perhaps a future version may include more comprehensive [DEBUG] documentation to fill in the gaps and show what leads to disaster.
@Norton your log doesn't show the crash
look at slash's & you'll see the crash point. With slash's list of ie add-ons the developers should be able to work out what caused the crash.
both @slash & @Norton please be sure to keep the dmp files created upon the debug crash
@Alan thank you for noticing that Norton runs 64bit & my instructions were for a 32bit
side note: @Alan any ideas what the branding.DLL error all 3 of you got might be? Answer in pm, or new thread as to not hijack this thread :-)
Hi Nergal
I attach another log report I hope this covers everything?