The tab for driver updater is not present.

CCleaner for Windows CCleaner Driver Updater
1

Hi,

The tab for driver updater is not present on the left hand menu. How do I access the function. The version is 6.22

David

2

Have you downloaded/installed the portable version by mistake?

Being portable it does not have Performance Optimizer or Driver Updater.

3

I dont think so, but what is the specific url??

4
11 hours ago, DaveV said: 
<div class="ipsQuote_contents ipsClearfix" data-gramm="false">
	<p>
		I dont think so, but what is the specific url??
	</p>

	<p>
		 
	</p>
</div>

Last in list here on the CCleaner builds page

https://www.ccleaner.com/ccleaner/builds

5
18 hours ago, DaveV said: 
<div class="ipsQuote_contents ipsClearfix" data-gramm="false">
	<p>
		I dont think so, but what is the specific url??
	</p>
</div>

It would be more useful if you said where you had downloaded CCleaner from, so we can check what is being offered there.

Can you post a screenshot of the one that you have installed? Then we can see if it is indeed the portable or not.

6

I downloaded the free version from https://www.ccleaner.com/ccleaner/builds and it picked up my license for the pro version. I use to use ccleaner64 but that seems to have vanished.

ccleaner screen.docx

7

Your screenshot is what you see when you have the Portable version installed.

Go back to the builds page and download the "Standard" installer. 

Run the newly downloaded installer and it will install the full version of CCleaner, it will pick up your licence key automatically.

You want this installer: 

<img class="ipsImage ipsImage_thumbnailed" data-fileid="18642" data-ratio="76.07" data-unique="t6e2rr8u7" width="915" alt="image.png" src="<fileStore.core_Attachment>/monthly_2024_03/image.png.26b0e89f6abc681f83e8b9d23a79f22f.png">

NOT this one: 

<img class="ipsImage ipsImage_thumbnailed" data-fileid="18641" data-ratio="50.92" data-unique="hiq7llo2t" width="811" alt="image.png" src="<fileStore.core_Attachment>/monthly_2024_03/image.png.b85b4141500a66cfea6dadf15630042d.png">

8

I must be doing something wrong but I do use the standard installer, as you have well illustrated, but I continue to get the "portable" interface. Can you kindly suggest where else to look.

I agree this is taking way too long but I don't know what else to do.

Dave

9

Strange, and I'm not sure what might be causing that. (Although it would be interesting to know if we can work out why).

Do you have a ccleaner.ini file in the the CCleaner folder?

10

In your CCleaner folder is there the file portable.dat

11

The file portable.dat is NOT there.

12

Yes, the ini file does exist

13

Can anyone else suggest what to do??

14

Sorry, I had replied but it seems to have gone missing.

This is being persistent isn't it; lets try the following next:

  • Make a note of your licence key and registered name.
  • Make a note of you CCleaner setttings and Options.
  • Uninstall CCleaner.
  • Completely delete the CCleaner folder (C:\Program Files\CCleaner) and all it's contents.
  • 'Restart' your machine.
  • Download and use the 'Slim' installer from the builds page to install a new CCleaner Free.
  • Use 'Run CCleaner v##' from within the installer to open CCleaner Free.

Capture.JPG

If you now have the full sidebar back then re-register the CCleaner as Pro and put you setting/options back as you want them.

If you still don't have it back right then we may have to get advanced and dig into the Windows Registry, are you comfortable doing that?

15

Wow, all seems to be there and working.

Many, many thanks for all the good advice and for spending the time.

One query, how does the slim install differ from the regular install?

16

Good to hear it's now back to normal for you.

The Slim installer installs exactly the same CCleaner, it's just the installer itself that works a bit differently.

However in this case I think that the problem was something hanging about in the CCleaner folder - so getting rid of the entire folder got rid of whatever that was.