Hello,
I have just purchased CCleaner Professional Plus
2 Year subscription to CCleaner Professional Plus Suite for 3 devices (for PC, Mac or Android), But I do not receive a new license key. Also, I emailed to support team but they didn’t reply. Any suggestions?
Thank you.
Check your email spam folder to see if it’s there.
Is it possible that you misstyped your email address, it does happen.
If you did then the key will have been sent to that incorrect address.
That gives you a further problem with support.
The automatic support queue works off email addresses.
If the email you use when sending your request to support is not showing as registered to a current valid licence then you will not be seen as someone who has (currently) paid for support.
As an apparent ‘non-payer request’ your request will be non-priority and it may be a very long time (month or more) before the computer even shows your request to a support person.
PS. Sending more emails will not help - in fact it will slow a response down because each time you send another they all get automatically collected together as ‘further information’ and sent to tthe back of the queue again.