Hello, About 2 weeks ago I submitted a support request/complaint via support.ccleaner.com (ticket number: [24724459]). However, I have not received any response so far. The issue was related to [subscription/payment/technical problem]. I kindly ask for assistance and a faster resolution of my case.
Thank you.
Hi @popij76,
After reviewing our records, I can see that two chat sessions were initiated via the Contact Us form on the CCleaner Help Center. Unfortunately, as you did not respond in either chat, both cases were automatically closed.
To get this resolved, please use the same Contact Us form to start a new chat. If the virtual assistant isn’t able to help with your query, request to be connected with a live agent.
If you run into any further issues, please don’t hesitate to message me back and I’ll be happy to look into this for you.
I initiated the refund process through the live chat connection. It was difficult, but I managed. Thank you very much. I thought just filling out the form would be enough. Thanks again.
@popij76, glad you have been able to resolve your issue 