Support chat issue

CCleaner for Windows CCleaner Windows Bug Reporting
1

Title: CCleaner Support Chat Not Working – Unable to Submit a Refund Request

Hello everyone,

I’m having a problem with the CCleaner support contact form, and I would appreciate some help.

I recently signed up for a free trial of CCleaner, but I forgot to cancel it before it ended. As a result, I was automatically charged for an annual subscription through Cleverbridge. I have already canceled the subscription, and I would now like to request a full refund.

However, when I complete the official support contact form and click “Chat now,” the page briefly loads and then returns to its previous state without opening the chat. No error message, confirmation, or support ticket number appears.

I have already accepted the cookies and tried submitting the form again, but the problem persists.

Could someone from the CCleaner team please help me contact the appropriate support department or explain how I can submit my refund request through an alternative channel?

Since the charge was recent, I would like to resolve this issue as soon as possible.

Thank you for your time and assistance.

2

It may be something to do with the current PHP vulnerability issues.

Lots of websites will be unreachable or have functions limited for a few days until they can update PHP and/or apply the patches needed.

We have been told that this forum is not affected, but I don’t know about the webchat form.

@Laurence_CCleaner could you find out if that is the issue?

3

Hi @Paladino,
When I try to access live chat it opens and works correctly.
Are you experiencing the same issue if you try a different browser?

4

Yes, I have already tested it in the following browsers: Brave, Google Chrome, and Microsoft Edge.
The same problem persists; when I click “Chat now,” it just keeps loading indefinitely.
I would really like to speak with someone from support to resolve my issue as a matter of extreme urgency, but the support service isn’t working for me…

image
image557×691 20 KB

5

Hi @Paladino,
Thank you fo these details.
I can see from our records that you were able to connect with the live chat and that a refund has been processed on your recent purchase.
If you have any outstanding issues, please let me know.