Hello,
A suggestion, check for crashdump files for Snagit.
OS: Win2012R2 STD
Snagit: 12
Directory of c:\Users\[username]\AppData\Local\TechSmith\Snagit\CrashDumps <DIR> . <DIR> .. 397 655 556 Snagit32.exe(1).4832.dmp 397 739 152 Snagit32.exe.4832.dmp 2 File(s) 795 394 708 bytes
..can the current version be configured to include del *.dmp in the location above?