Hi.
I mailed to “cs@cleverbridge.com” the following “right of withdrawal” request on june 19th. I received an email asking me to use the ccleaner support web page but there is no category for my request.
Please contact me/tell me how to process ?
Important: the 14 days have now expired BUT my mail request was sent on time.
Thank you
Cyrille Ernst
Mail Object: Annualation, droit de retractation sous 14 jours et demande de remboursement – REFERENCE 505354455
To the attention of Cleverbridge GmbH, Gereonstr. 43-65, 50670 Cologne, Germany, Fax: +49 221 - 222 45 – 19, Email: cs@cleverbridge.com
I hereby cancel the contract I entered into for the purchase of the following service:
CCleaner Professional Plus
1-year subscription to the CCleaner Pro Plus package for 3 devices (PC, Mac, or Android)
Ordered on 08/06, received on 08/06
Paid by credit card online.
Consumer’s name: XXX
Consumer’s address: XXX, FRANCE
Email: XXX
IMPORTANT: Please note that I downloaded and installed the software, but it was unable to recover the lost file for which I had installed it.
Could you please confirm the cancellation and proceed with the refund of the service?
Thank you for your confirmation.
Best regards,
Cyrille Ernst
June 19, 2025