Subscribed but can't find registered email or ref no

CCleaner for Windows
1

I currently have an 1 year subscription of CCleaner pro, and have a valid license key in use. But I am not able to manage the subscription as the ccleaner website shows my email address is not associated with any key. And I also couldn’t find the purchase email in my email inbox.

But the thing is, I did make a payment of subscription fee which I can still find the payment record of. And I only have 1 personal email. Unfortunately I can’t remember the details when I made the subscription and payment.

So is there any method for me to find the registered email or reference number? (I have the license key with me).

Thanks

2

Does the payment record you have not show a date?
For licence details etc you will have to contact Piriform directly.
web support…
https://support.ccleaner.com/s/contact-form?language=en_US&form=general
email is…
support@ccleaner.com

3

That sounds as if you mistyped your own email when purchasing, so you registered an incorrect email - It happens more often than you might imagine.

Only support can track it down for you now, Hazelnut has given you the links above.

4

Yea I contacted ccleaner support, but didn’t receive their reply after more than 10 days so tried to ask here. Anyway they replied me now and the issue is solved. Thanks!