I reported to support over 3 weeks ago that my Kamo had suddenly stopped working and now when I activate the private mode, it goes green for a second then instantly switches back to red again with a message it is inactive. I have a ref number **Re: #23771507 - Cleaner Premium Chat, which I now don’t seem able to get onto the chat service. I was dealing with Ritik, who said that he had escalated it to the higher tech team and that they would contact me. I’m still waiting for that contact and a resolution to the problem. I have already wiped my hard drive, formatted and done a fresh install of Windows 11 Pro, which currently version 25H2 and the problem is still there.
I have not installed any other programs, so there cannot be a clash with anything else, can someone please assist me?**
Hi @Specmaster,
Apologies, you are having issues with Kamo and have not had a follow-up from our senior team.
I have requested the team to prioritise your case.
If you have not had a follow up witing 48 hours please message me back so I can investigate this further.
In the end I gave up, never gave me a solution, so I installed it on my laptop as well and it worked. So the only diiference I could see was that my desktop had a few extensions. and the laptop none, so I turned all of on my desktop and it worked OK after that. I can’t remember which extension it was that was clashing with it.
Hi @aalt,
I can see you have sent us a support request, which has been escalated to our senior team.
I have asked them to prioritise the case and they will follow up within 24 hours.
If you have not had a response within 24 hours, please message me back so I can follow up on this.