Still haven't received my key even though payment was made 1 month ago.

CCleaner for Windows
1

My subscription payment is made via PayPal. It was debited on February 28, 2025. My key expires in 3 days!
I can’t activate my key renewal through the software because you don’t recognize my Cleverbridge reference!
I sent you an email with all the payment details. I was supposed to receive a response within 48 hours, but I still haven’t heard from you, and frankly, this is starting to seriously annoy me!
Here is the reference number for my request: {Removed by Mod}

I hope this will be processed as soon as possible.

2

This is a user forum, we do not have access to accounts or billing here.

You say that you have already contacted support and have a support ticket number (which I have removed from view for your security) in which case you will have to be patient and wait for them to reply.

PS.

Is this a PayPal repeating payment?
You should check that on your Paypal account, because sometimes PayPal will continue to take them even when the subscription, etc. they are for has been cancelled.

3

I’ve never had to cancel my subscription. I had the same problem last year, but it was resolved within two days. You reactivated my key.

4

Not me, I don’t work for CCleaner.