hello, I use CCleaner for years now, but I am new to Recuva, because I accidently formatted my external harddrive disk (meant to format my SD-card but selected wrong letter…
). When I try to start Recuva up I get the screen/pop-up: “The application Recuva has quit …” (last I can’t read), “the system and other applications have not been affected. A report has been created that you can send to Piriform to help identify the problem.
Please help us fix the problem by describing what happened before the crash.
Providing your email adress will allow us to contact you in case we need more.”
when I fill in my emailadress I get another pop-up: “Send Report: Error sending report”
Does anybody know what is going on here? Am I doing something wrong? Thanx in advance, Jan-Willem
It doesn’t sound like you are doing anything wrong there.
I think I’d start by uninstalling the Recuva that you have currently and installing a fresh one.
This thread has a linkto get a fresh Recuva and tells you the special method that you need to use to recover the non-deleted files from an accidentally reformatted drive:
thanx Nukecad! I uninstalled Recuva (v1.53), and want to download Recuva 1.54, but none of the 2 downloadpages of ccleaner seem to work?
I tried it on both my own desktop pc and my work laptop (hp elitebook), but none of them seems to work. (also with other Ccleaner programs Defraggler and Speccy, so maybe something else is wrong at Piriform, maybe I’ll try it later tonight? Ccleaner itself I can download, so it seems only the download of the other programs don’t work at this moment)
We have noted before that there are still old links about that no longer work.
Try the ‘Builds’ page:
I’ve just checked and sucrssfully downloaded the latest Revuva installer from there.
thanx again Nukecad, the link you send also worked with me, I downloaded v1.54. Strange thing is that when I open it, I can scan my normal drives; but when I select my (by mistake) formatted external harddrive, Recuva starts for a few seconds (I can see the pop-up: “scan, stage 1 of 3: scanning drive for deleted files”), but after a few seconds Recuva shuts down, no further screen/stages/pop-up !? Can there be something wrong with my external harddrive, that causes Recuva to shutdown without any notification? (I tried different settings, like “deep scan”, but the same results.)
It may be that Recuva isn’t able to read the drive for some reason - What filesystem did you reformat it to?
It’s always possible for a drive to fail, have you run ‘chkdsk’ on the reformatted drive?
However are you sure that you are using Recuva correctly?
I’m a bit concerned that when trying to recover files from an accidental reformat you say:-
You should not usually be scanning an accidentaly formatted drive for “deleted” files.
Ususally what you want back from an accidental format are the files that hadn’t bee deleted, the ‘live’ files that were ‘lost’ in the format. (Lost not deleted).
Follow the instructions in the link that I gave above, here it is again.
There is even a link to a video that shows someone doing it, have a watch of that so you can see what should be happening with Recuva.
hi Nukecad, with your help I did a lot of things:
What filesystem: I (luckily) only did a quick format in the Windows File Explorer. The filesystem I see is still NFTS (I hope is that what you mean with the filesystem I reformatted it to)
I tried “chkdsk” (with a lot of help from internet/AI): at first no reaction, then I discovered that there were 2 files on the drive: “AnyRecover Disk Recovery” and “AnyRecover Backup”: At first I found some “free downloads”, among which AnyRecover, off course I regret that now, because the 2 files were very “aggressive”: I couldn’t delete them, allthough they didn’t seem to have content (but I suspect hidden somehow). After I removed the program AnyRecover I finally managed to remove them in the “Windows Safe mode”.
I can’t find if the disk is RAW, I think it’s OK because I see NTFS, but I don’t know if that’s correct?
I studied your description of Recuva carefully, also the complete video, I think I don’t do anything wrong, but still after a few seconds when I press the “scan” button the program shuts down, without notification. When I do the same with my C-drive, the program is working like it should.
I hope with this information you have a clue what is happening here, and hopefully some extra suggestions? thanks again!
NTFS is fine, it’s the ‘standard’ Windows format, the drive will not show as ‘Raw’ if it has a filesystem. so that is as it should be.
Sorry but I have no idea why Recuva is balking at your drive, it’s obviously working but just isn’t liking that particular drive for some reason.
Try connecting the drive to a different USB port, or even a different computer?
Possibly do another ‘quick’ format and then try again to recover the non-deleted files?
If there is still no joy then consider trying a different recovery software.
Sorry but this is after all a company forum, so I can’t give a recommendation for rival software.