Sony Vaio 17" Laptop - Lost HDMI Driver Output

Hi' All

Have been running CCleaner on my SonyLaptop for years.

I ran a driver updat on CCLeaner, which found drivers needed to be updated, so ran the program.

After a reboot, I found that the external Display on the HDMI port not working. Shock, thought to check on WIn 10 display settings. It reports that no external device connected ?

Yes, I tried the reverse driver update option in CCleaner.

It failed to function at all.

How to I get the HDMI port working again?

AndyM.

Moved to ccleaner driver updater board

Hi @AndyM It's possible that you can resolve this problem by performing a System Restore in Windows, using these steps:

  1. Open the "Run" dialog in Windows (On the keyboard, hold the "Windows" (?name=Windows+Logo.png) and "R" keys simultaneously)
  2. Type: rstrui.exe > click OK
  3. In the System Restore wizard, click Next
  4. Select a date/time from before the problem occurred
  5. Click Next > Finish

Otherwise if this doesn't work, our support team would be eager to help you get this problem resolved, and you can easily contact them via email using support@ccleaner.com.

To help them investigate further, please send the following files-

  • C:\Program Files\CCleaner\Data\DUState.dat
  • C:\Program Files\CCleaner\LOG\DriverUpdaterLib.log
  • C:\Windows\INF\setupapi.dev.log