Software Updater always says I am offline when I am actually connected

Since buying the Pro license, CCleaner Software Updater says that I am offline whenever I run it, even though I am online. Machine is Windows 11, all other functions appear to work properly although the registry cleaner often confirms that a fix has been made, running it again after a restart shows the same issues. What am I missing?

1 hour ago, DR Chevalier said:
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		CCleaner Software Updater says that I am offline whenever I run it, even though I am online.
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That's a generic message and just means that it cannot contact a server for some reason.

Sometimes a server will go offline for a while, or it may be a problem with your service provider.

Those usually clear themselves as someone notices it and fixes the problem.

But if you are seeing this constantly over a number of days then it's an indication that something is blocking your connection to the server(s).

That's usually your Antivirus or Firewall settings doing the blocking.

You can try doing a scan in Health Check to see what it says for both 'Speed' and 'Security'.

(You don't need to click 'Make it better' if you don't want to actually do a Health Check clean).

Those two are different servers and sometimes it can connect to one but not the other, which shows if it's a particular server/connection having a problem.

If both are unavailable than that's an indication that the connections are being blocked, probably by your AV or firewall settings.<img alt="image.png" class="ipsImage ipsImage_thumbnailed" data-extension="core_Attachment" data-fileid="17148" data-ratio="65.63" data-unique="4s3qt8pys" width="995" src="<fileStore.core_Attachment>/monthly_2023_01/image.png.7a1722ee9217dfb6575628e450f2f101.png"></p>

1 hour ago, DR Chevalier said:
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		...... the registry cleaner often confirms that a fix has been made, running it again after a restart shows the same issues.
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It is not recommended, either by Piriform/CCleaner or by Microsoft themselves, to regularly run the Registry Cleaner on Windows 10 & 11.

Their registry entries change too often.


As you have noted certain needed registry entries will be recreated by Windows if/when cleared.


The 'Toast Notifier' entry <em>"SpeechRuntime.exe"</em> is the one that gets asked about the most:

https://community.ccleaner.com/topic/60608-speechruntime-reappear-after-registry-clean/?tab=comments#comment-329639