September 19, 2025 Android Sec Update crashed ccleaner

CCleaner for Android
1

On Septermber 19, 2015 I received a critical update to my Samsung S25Plus UI 8 system due to the image zero day vulnerability.

Please tell me what I need to do to get CCleaner working again because it no longer works. Pleade be aware thatvI have already update sll Samsung services and apps as well as playstore apps and evetything else and I have restarted phone several time.

My paid for and registered copy of CCleaner does not work

Please advise.

ALSO I HAVE AN EMAIL FROM YOU AND LICENSE CREDS THAT YOUR SUPPOT EMAIL SERVER KEEPS BLOCKING MY EMAILS SAYING MY EMAIL IS NOT ASSOCIATED WITH MY LICENSE…WTF…I HAVE BEEN ON THIS PHONE 1.5 HOURS TRYING TO REDVE THIS ISSUE. PLEASE ADVISE

2

works on my sept 2025 rooted pixel 6pro. maybe something in samsungs update? have you tried (after assuming you’ve tried rebooting) clearing either data or cache of CCleaner app? i assume the samsung is oneui (stock rom) Android 16, and not rooted?

3

Update…I have cleared ccleaner cache and no joy…as stated above i made sure all was updated and restarted several times….i use ccleaner one each morning in my routine…now it goes to the first app and tries to clear cach a couplw tomes and fails…the i have to exit….

4

I am the originsl poster ofvthis issue. Is this the CCleaner support is non existent. I hsve an issue of a paidvpro version becausevIvcant get to support email becausevyou say I dont but I have your email woth my license creds butvI cant sendvthem tobyou for suppory. Clevet butvyou are just like microsoft. You are unbelievsble.

5

what about data did you try clearing that?

6

Hi @Rburks,
Please contact our support team via the Contact Us form on our Help Centre.
Once you have done this, please message me back so I can ask the team to prioritise your case.

7

Laurence,

I just completed a detailed form and submitted.

8

Hi @Rburks,
I have found your support request in our system and asked our team to prioritise your case.
If you have not received a follow-up from them within 24 hours, please message me so I can investigate this further.

1 Like
9

Latrence

Can you please confirm that you added my license creds that i put on the for so i can actually send emails to support@ccleaner.com….it keeps blocking me saying no creds associated with my gmail…please confirm that you did this

10

I have responded to all a six of your email requests. I have provided you with all information you requested to resolve the ccleaner not working and my resolution of my license credentials being properly associated with my email. It is September 27. I have not heard from you. Please advise.

Does anyone know of an auto app cache cleaner that works and does not have these issues. Would like to know alternatives.

11

this is an official CCleaner website. Alternative software is not something we approve of here.

12

Yeah…sorry about that…my frustration is getting the better of me. I have a paid version, I cannot email support because they say I dont have a paid version associated with my email but I do as I sent them them the creds email they sent me when I bought it. I have given them everything they asked for to demonstrate the issue since Sept 19 when Android pushed the One UI 8 zero day exploit fix due image exploits on a S25plus.

13

Hi @Rburks,
I have requested that your case be escalated to our senior support team.
If you have not had a follow up within 24 hours, please message me back.
Please always use the Contact Form on our Help Centre to reach out to the team and not submit requests directly via email.