Running driver updater - No internet connection message

CCleaner for Windows CCleaner Windows Help Requests
1

Just purchased professional version. When running Driver Updater I get a message saying "No internet connection". This is plainly wrong as the internet is working fine. Any help appreciated

2

It could be your antivirus/firewall that is blocking the connection.

Can you tell us: 

Which Windows version (and build if Win 10) are you using?


Which CCleaner version?

What antivirus are you using? 

If it's not Windows Defender then what version is your antivirus at?

3

Have the same problem. Just started without any changes to the system.
All other internet based things work (even ccleaner update check).

4

Hi @LarsErikOsterud,
Have you used the Fix an issue feature in Driver Updater to revert the updated driver?

5

No. It just started to happend. Didn’t record anything special in advance. Suddenly didn’t work

6

Hi @LarsErikOsterud,
Please could you send us a screenshot showing the error you are seeing?

7

Here. Starnge thing is that “Software Updater” still has no probolems using net. Update too.

Image2
Image21280×993 40.8 KB

8

Hi @LarsErikOsterud,
Please contact our support team via the Contact Us page on our Help Centre using the same email address you used to make your purchase.
Please let me know when you have done this so we can investigate this further.

9

I using tweaking.com windows repair to restore all services.
Then I worked again. No idea what service had a problem.