Running CCleaner on PC has unexplainable adverse affect on outside apps

CCleaner for Windows
1

Hello,

I have a very unusual problem when I run a CCleaner scan on my laptop (Windows 11). It also happens on a desktop running Windows 10.

The first issue is this: after running CCleaner on my laptop PC, I have problems with an iPhone app called “Find My”. In Find My, two users on their phones can see the location of each other on a map. So after I run CCleaner on my PC, I am no longer able to see my wife’s location but she can see mine. To correct the issue I have to send a request from my phone to her phone. She then accepts the request and then I can see her location once again.

The second issue is this: when logging into my bank, it requires a two step verification process.After entering my username and password credentials the bank then tells me that it will send a “Push Notification” message containing a code to my email account. I then have to go to my email, retrieve a code and come back to the login page where I enter that Push Notification code and then I am able to get into my accounts. If I run CCleaner the Push Notification email containing a code will not arrive to my inbox. So to get into my account I have to work with a robot who needs my name, address, account number, Social Security number, and birthdate. I keep saying “Agent”, “Agent” so that I can speak with a person. Once I finally penetrate this robot’s wall I reach customer service. They give me a code and I am then able to log into my accounts.

I cannot understand how CCleaner is connected to these two scenarios. I do not use any clouds for anything. The only thing I can think of is that my PC may be synced with my iPhone somehow. I don’t remember ever doing that on my PC. I have spent hours on the phone with Apple, Verizon and Chase Bank. It is like the “Sword and the Stone”. No one can figure a solution and no one can make a connection between CCleaner and iOS (“Find My”) or CCleaner and “Push Notifiactions” not able to arrive at my email address (AOL)

If anyone could get me started on how to research this, that would be great! Thanks much in advance.
Dan

2

This does not sound like something that CCleaner for Windows could do at all.

Others, including Apple themselves, have told you that there is no connection between CCleaner for Windows and an iPhone.
ie. That a Windows app cannot affect iOS.
It there a reason why you do not believe what Apple are telling you?

What is it exactly that makes you think that it is CCleaner on Windows that is causing your iPhone to act strangely.

Here’s an idea for you - Uninstall CCleaner from your Windows PC for a week or two and I have no doubt that you iPhone will still behave in the same odd ways, showing that it isn’t CCleaner causing you issue

TBH it sounds to me that you have something on your iPhone not set up correctly.
Do your troubleshooting for that - forget CCleaner as a cuase of the issue.

3

Thanks. I kind of agree with you. It does not seem to make sense to me either. The ONLY thing that makes me wonder about CCleaner is that I can recreate the two issues that I described above anytime I run a scan/clean. So, I don’t know. The iPhone is from Verizon. When I can get some time I’ll go to the Verizon store and ask them to figure it out. But thanks!