Hi, new poster here in CCleaner's Forum...
BTW, Thank you to the makers of CCleaner...Your Program is the best and I (and my many, many of my customers), use it many times daily!
I have a customer's multiple user family box that was infected bigtime. They let the AV lapse for a year and 5 months (138 viruses & trojans, thousands of spyware items removed and I broke out the cat-o-nine-tails already, lol)...Husband surfs porn sites, daughter is a big Sims item downloader among many other games).
The box shows clean using 2 different on machine AV's (installed separately of course..AVG Free is now the installed AV of choice), and 5 different AV online scans, multiple Anti-trojan scanners and 5-6 Anti-Spyware tools. This is a Dual Booting XP Pro SP2 and Win98SE box. 3 users on the XP Pro SP2 side. 1 user on the Win98SE side for older game app's. that XP doesn't play well with.
The Problem;
This is the only machine I have ever seen that CCleaner will not work on in the "Issues Cleanup" portion (reports the same issues for each user profile over & over no matter what I cleanup and it flat won't remove some Reg. keys...I can't even reg edit them out manually). It reports a different set of issues for each user including when run in Safe Mode. Sometimes it reports more or fewer issues in each profile/user after a restart, but usually the same ones are also included. Something has the latest issue of CCleaner really whacked out on this particular machine. I have never seen this great tool added to my arsenal over a year ago act this way...I have even uninstalled CCleaner and cleaned up the registry w/ Norton's Win Dr. then re-installed CCleaner's latest issue, w/the same result.
The Question;
Is/are there any known Viruses, Trojans, or Stealth Root Kits known to cause this type of behavior? (Maybe I and all the AV/Anti-Spyware tools, missed something?)
I would understand if you would not want that info posted in the forum at this time...But if there are any known issues of this kind and a solution short of a full re-format are known please e-mail me the solution. I'd rather not reformat the machine, but I NEED to get CCleaner working on this particular box. I can provide logs if necessary to support, just tell me what info you need, the box is only 4 doors away from my shop. Any and all help would be fully appreciated in response.
Thank's again to the makers of CCleaner! It replaced 3-4 tools in my toolbox.
Cglrcng