Hi, I did request a refund from Oct 29 (#22251301) . Agent is approved my request and gave f me offer but i let agent know that i want a refund. Since then there is no reply from your support e-mail. 15 minutes ago i did another request but there is no auto e-mail etc…
What went wrong? Please help me solve this. .
Bumped for staff attention.
I have the same problem and they are not replying to me. Disgusting behaviour from a supposedly legitimate company.
Hi @engins,
I have asked our support team to follow up on your support request.
If you have not received a response from them within 24 hours please message me back so I can investigate this further.
Hi @4kxs7ntb1,
I have asked our support team to follow up on your support request.
If you have not received a response from them within 24 hours please message me back so I can investigate this further.
Legit same issue, I really didn’t realize their support was so damn bad never would of used this shit if i knew. I shouldn’t have to wait days and days just to get a response about my refund. I tried the same no response to second email and the first never got any responses from my original one after the very clear automated bot response with offers.
Hi,
they contacted me after that and solve my problem. But you’re right. It shouldn’t be so hard to communicate.
@Laurence_CCleaner i also have same problem, no response received from support team
MENTIONED BLOW DETAILS OF MY PRODUCT AS I GOT CHARGED TODAY USD 39.95, AUTOMETICALLY AND I DID NOT MAKE ANY PAYMENT, SO PLEASE REFUND MY AMOUNT AND TERMINATE MY SUBSCRIPTION
Subscription ID: {removed}
CCleaner Professional
1 Home PC, 60-day trial subscription. Renews for 12 months. You can cancel at any time. If you forget, we’re happy to refund you within 30 days.
Reference {removed}:
help me
I need a refund, this is terrible.