Claim Ref: 22135628
Claim details :-
On the 29 July 2024 paid £119.95 for your offer of a two year deal, and as part of that offer you refunded £40.8 on the 8th August. The card used for this purchase was Nationwide Visa debt, the last number 6905
On the 6th September you took a further £59.95 Ref CBA*CCleaner Cologne DE 608 Nationwide Bank My bank “Nationwide” have informed me that the 6th Sept payment is listed as a “Reoccurring Payment:- Transaction ID 4842 4945 0586547.”
Clearly the money has been taken as a renewal payment, but failing to acknowledge that I had already renewed using the 2 year offer of July 29th Sept. You have therefore charged me twice
I have had repeated correspondence with your Support Team in Manila , Philippines (Reggie on 21st Oct and Melvin on 6th Oct) and supplied the additional information they requested
I have heard nothing more since. Could you please investigate and refund the £59.95 you owe me