I tried running a deep scan on all my drives a few weeks back, searching for all file types. I left the scan to run as I knew it'd take a good while to complete. However, upon turning on my monitor again I saw the Recuva window had disappeared. I ran the same scan in debug mode and it generated the attached files. I'd appreciate it if someone could take a look and see what the problem may be and advise me on what I may be able to do in order to be able to run the scan successfully?
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Recuva needs to be able to see the drive the whole time that it is working.
If your computer goes to sleep and/or the drive powers down then it can't see the drive anymore and so has to stop.
Which means that you have to start all over again.
(Recuva may contine it's scan after the computer/drive wakes up, but you won't be able to do anything with the results, because the contents of the drive may have changed).
Try setting your computer to never sleep before running Recuva, see this post:
@nukecadThanks for replying. I have made the changes laid out in your linked post and am trying the scan again. I am running Recuva on a desktop and am including an external hard drive in my scan. I have set my monitor to never turn off also.
I'll let you know how I get on once the scan had finished this evening.
I tried again and the same thing happened, the window closed. I tried again in debug mode and found the attached error message and got the attached logs. I didn't send a report.
Heya @Mattylad, rest assured our team will get to your ticket. We have a lot of priority tickets in our queue at the moment so apologies for the time taken on this matter.