Recuva professional cannot access USB data

Recuva
1

Hi,

Just purchased Recuva Professional, and it cannot access the USB drive I want to retrieve.

Have followed all the instruction, Still it cannot retrieve.

Need a refund

post-79462-0-55637000-1499843162_thumb.jpg

post-79462-0-91182500-1499843189_thumb.jpg

post-79462-0-23395900-1499843202_thumb.jpg

post-79462-0-94167400-1499843214_thumb.jpg

post-79462-0-30516800-1499843227_thumb.jpg

post-79462-0-85092600-1499843247_thumb.jpg

post-79462-0-05779600-1499843262_thumb.jpg

post-79462-0-82256800-1499843279_thumb.jpg

post-79462-0-79067900-1499843296_thumb.jpg

2

Perhaps it would be better for you to contact Piriform directly about this

https://piriform.zendesk.com/hc/en-us/requests/new

3

I have the same problem with the free versión of recuva, what can i resolve?

4

can you describe your problem @Matildecano in more detail?

and what is your Windows and Recuva versions?

what have you tried?

5

I just purchased recuva and has the same problem.

I am running Windows 7 Pro 64-bit, and just purchased Recuva Professional (v.1.53.1087).

When I attempt to run a scan of a USB drive it says "Failed to scan the following drives: E:: Unable to determine file system type"

When I ran a scan using the Power Data Recovery Minitool it scanned and identified the over 11k files on the drive, so I know they are there.

Isn't recuva supposed to be able to identify and recover files on a RAW partition?

6

I don't believe so.