Using Surface pro 64 128 gig 8.1
Updates to machine failed. Microsoft service techs could not fix. Arranged for exchange. Followed step-by-step instructions from tech to back up files and folders to Skydrive/Onedrive. Fedexed "old" surface to Microsoft. Went to desktop computer to access Onedrive files. The stand alone files were there but the folders were not. Notified Microsoft and got Surface back before it could be wiped (shipping box had never been opened). Downloaded and ran Recuva. Thousands of files were identified but none were documents or pictures ("Drive 3" could not accessed). Scanned for only documents and also for pictures. Recuva came up with zeros. Anyone else have this problem? Is there a solution to recovering the apparently deleted files?