Whenever I scan for deleted files the entire 2nd internal HDD or just a folder in it, Recuva just crashes. It doesn't crash when I scan the 1st internal SSD which is the system drive. I've attached the log file for debug just in case.
Registered user here, having the same exact problem. Scans my SSD where windows is installed OK, but gives me the error immediately after I click scan for the HDD, where my lost files are.
It sounds as if Recuva is having difficulty if/when you have both SSD and HDD drives.
That may be because they are different types of drive/filesystem, or it may simply be that Recuva doesn't recognise that particular make/model of drive?
Or it may be something else entirely.
Did you send the crash report which can help the devs spot just what the problem may be?
The file systems are both NTFS. They are bboth 1TB drives.
The SSD is an ADATA and the HDD, that it can't scan is a Seagate, a very popular brand.
I tried to send the crash report but that also failed.
I'm open to other suggestions.
Good evening,
Today I purchased RECUVA PRO (paid with PayPal) to analyze an external 3.5 ”HD powered by 5 Tb (Intense). The hard drive is brand new: all the files I accidentally deleted were files that I had moved from an old HD. Starting the scan for the recovery of deleted files by selecting the 5 Tb external drive, the same warfab and Mehmaster problem occurs.
Trying to understand where the problem was I made the following tests:
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Search for deleted files on the hard disk of the “C” drive (OCZ Vertex 120 Gb SSD) of my notebook with Windows 7 Professional 32 bit; the search starts normally and the list of recoverable files and all the various options available are shown;
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Scan to external HD 3 TB GB brand Intenso, everything went perfectly;
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Scan to 600 GB external HD Platinum brand (mounts Wester Digital disk); everything went fine. The file system of the four disks tested is of the NFTS type.
The file system of the four disks tested is of the NFTS type.
I have already submitted the crash report to support.
Since I absolutely needed to recover the deleted files, I tried a free software reviewed in a computer blog and I managed to recover all the files by reconstructing the original path and name. Since the free version only allows viewing but not recovery, I purchased the PRO version with a lifetime license at a price of € 146.69.
It makes me think that Recuva is not suitable for HD scans of such high capacity. If so, can I use the purchased license by transferring it to another computer or alternatively obtain a refund from Piriform? Thanks so much
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Good morning I specify that the price paid for the new data recovery software instead of Recuva PRO is € 146.69 + 22% VAT for a total of € 178.96 €