Recuva business edition and network shares

Recuva
1

Hi staff, i have a qnap NAS shared folders partially busted by a cryptolocker virus, I bought the business edition to try to recover the network shares erased files (erased by the virus).

I the product dettails tells about networkshare .....whatever we got you covered, well................There's no way I can give him a network path, I can see it the the brows function but there's nothing I can do to choose a path, an ip address or a mapped letter.

Am doing something wrong?

Qnap Nas has ext 3 with journaling partition.

I also tried with ubuntu shares.... did the same.

How can I work this out?

Thank you

2

First look here (the go-to site for ransomware) to find your varient in list, and click on it for the ongoing thread about it

http://www.bleepingcomputer.com/forums/t/608773/list-of-ransomware-support-topics-faqs-and-news-articles/

Next as you have the business edition of recuva you have paid for support from Piriform directly

https://piriform.zendesk.com/hc/en-us/requests/new

Good luck.