I have just re-installed OS X (10.8.5) on my MacBook and have also re-installed CCleaner Pro.
Now, despite re-entering my registration details correctly, EVERY TIME I launch CCleaner, the "registration window" appears and it asks for my registration details again.
I have definitely entered my details correctly, but every time I launch CCleaner it continues to display the registration window!!
However, If I click "cancel", CCleaner opens and functions normally, although it displays my copy as being "unregistered", despite it being a bona fide copy, purchased from Piriform online.
Yes, as you say I did purchase the CCleaner Pro, and expected better than this from Piriform...... no response, no acknowledgement of my issue, in fact, no bloody "support" at all.........
Yes, as you say I did purchase the CCleaner Pro, and expected better than this from Piriform...... no response, no acknowledgement of my issue, in fact, no bloody "support" at all.........
Absolutely disgusted!!
Hi Brian,
Our Support Team member Alex responded to your messages on 2nd and 7th September - please can you check your spam folder for his response?
Our Support Team member Alex responded to your messages on 2nd and 7th September - please can you check your spam folder for his response?
Hi,
I have checked my junk email folder and there is no message from Piriform there. However, I have recently changed my email address and it MAY be different from the one I was using when I purchased CCleaner Pro. As I stored all my registration code details I assumed it would simply be a matter of re-entering the key to re-register the product. If the fault is mine, then please accept my apologies.
Can you please explain how I go about updating my information, (my new email address etc) and re-registering CCleaner Pro with my stored key code?