I have paid the bill,but no key recived, who can help to get it, my Cleverbridge no：536379217.
the customer service is really terrible, if it possible, pls return my money back , i do not want to use the software any more.
the onlie support is a joke, there is no button to submmit, i have tried chrome, edge and firefox to asking for support.
BTW, i also sent a email to support@ not any information got!!
All customers MUST now use the ‘Live Chat’ support service. It is currently the only way to contact support.
To start the support process fill in this form: Contact Form.
Once you have answered the questions click ‘Next’ and you will be given a support ticket/ID number onscreen, with a summary of your request.
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.
there is nothing to show,how to contact it？ why not just return the money back!!
filled the form, there is not any next step action happened, and there is not submit button can click. terrible service!!
I received the email and paid the fee as the email shown, but i did not receive any key.
I have contacted the support@ccleaner.com , they said this is not their business. i have filled the information online as below, there is not next step action, can not submit the request! Is the fxxking company can not provide a emil or phone no. for communicating? Its really terrible service!!!
I have removed your screenshot which shows your email address (never post that on a public forum)
Have you tried here
Email support is no more I am afraid only the online contact here which is the only way to get in touch.
https://support.ccleaner.com/s/contact-form?language=en_US&change=true&form=general
OK, i give up it. the company is so terrible. !!! maybe they just want to cheat the money!
On your screenshot of the ‘connect to an agent’ form there should be “Next” button just underneath the bottom-left of that form.
(I’m on my phone at the moment but I’ll try and add a scrernshot of it later - See below).
If (as it seems from your screenshot) the “Next” is not showing in your particular browser then it is almost aways because of either:
1- Your Adblocker(s) is hiding it by mistake.
Try making that page an exception in your Adblockers, or temporarily turning them off.
2- Your browser’s security setting is set to Strict/Advanced and is hiding it.
Try setting it back to Basic/Standard.
When set on the highest security setting any/all browsers security will sometimes hide buttons, images, and/or other parts of webpages
I have merged the new thread that you started into your original one.
Please follow the advice that I gave about the Adblockers and the browser security setting and I am 99.9% sure that the Next button will then appear for you.
This is how that support form should look, with the Next button:
Note that sometimes instead of showing that button there will be a message along the lines of “We think you may be a bot …”, - if you see that message then simply refresh the page to get the button.
If you don’t see either the Next button or the bot message then follow my advice above about your Adblockers and Browser Security settings.
