Trying to to decide if I'm buying this program. Can only get help via email and that's a back and forth correspondence that just doesn't work via email.
I see help docs that are way out of date re images of the options dialog. I've got more tabs than the version shown in your online help doc,
I am very confused by a particular setting that I see on my installed version.
My suggestions:
At least update and keep your online help docs current.
Provide support chat.
Provide paid tel support but make it free for install issues and operational questions for 30 days