Problematic Drivers

I decided to open this thread to help the devs make the program even better and to help fellow users that may be having some problems after installing some specific drivers....

now i know not everyone's system is the same,,that is why i would post my system info and an ongoing list of MY problematic drivers with a brief synopsis of the problem..i will edit the post if i encounter any more drivers once the thread is kept open...i hope this helps a bit

System Information Report

General          


          Operating System          Microsoft Windows 10 Home


          Central Processor          Intel(R) Core(TM) i3-7130U CPU @ 2.70GHz


          


Graphics          


          Video Adapter          Intel(R) HD Graphics 620


          Video Memory          1.0 GB


          Screen Resolution          1366 x 768


Storage          


          Total Memory          7.9 GB


          Free Memory          4.7 GB


          Total Hard disk          929.8 GB


          Free Hard disk          678.2 GB


I/O          


          Mouse          Dell Touchpad


          Keyboard          HID Keyboard Device


Computer System          


          Computer Name          


          User Name          


          Organization          N/A


Operating System          


          OS Name          Microsoft Windows 10 Home


          OS Version          10.0.19043(at the time)


          Product ID          00325-80192-46030-AAOEM


          System Up Time          28 Jul 2021 10:39:35 PM


          Internet Explorer Version          11.789.19041.0


          Microsoft DirectX Version          DirectX 12


          OpenGL Version          10.0.19041.1081 (WinBuild.160101.0800)


Registry          


          Maximum Size          4095 MB


          Current Size          145 MB


          Status          OK


Central Processor          


          CPU Name          Intel(R) Core(TM) i3-7130U CPU @ 2.70GHz


          Number of logical processors          4


          Code Name          N/A


          Manufacturer          GenuineIntel


          Current Clock Speed          2712 Mhz


          Max Clock Speed          2712 Mhz


          Voltage          0.9V


          External Clock          100 Mhz


          Serial Number          BFEBFBFF000806E9


          CPU ID          Intel64 Family 6 Model 142 Stepping 9


          Socket Designation          U3E1


          L1 Cache          128 KB


          L2 Cache          512 KB


          L3 Cache          3072 KB


Motherboard          


          Model          02DG7R


          Manufacturer          Dell Inc.


          Serial Number          /72P8WN2/CNWSC0087705LO/


          BIOS Name          2.14.1


          BIOS Vendor          Dell Inc.


          SMBIOS Version          2.14.1


          BIOS Date          6 May 2021


BIOS Features          


          PCI is supported          Yes


          Plug and Play is supported          Yes


          BIOS is Upgradable (Flash)          Yes


          BIOS shadowing is allowed          Yes


          Boot from CD is supported          Yes


          Selectable Boot is supported          Yes


          EDD (Enhanced Disk Drive) Specification is supported          Yes


          Int 13h - Japanese Floppy for NEC 9800 1.2mb (3.5, 1k Bytes/Sector, 360 RPM) is supported          Yes


          Int 13h - 5.25 /1.2MB Floppy Services are supported          Yes


          Int 13h - 3.5 / 720 KB Floppy Services are supported          Yes


          Int 13h - 3.5 / 2.88 MB Floppy Services are supported          Yes


          Int 5h, Print Screen Service is supported          Yes


          Int 9h, 8042 Keyboard services are supported          Yes


          Int 14h, Serial Services are supported          Yes


          Int 17h, printer services are supported          Yes


          ACPI supported          Yes


          USB Legacy is supported          Yes


          Smart Battery supported          Yes


Memory Resource          


          Total Memory          7.9 GB


          Used Memory          3.1 GB


          Free Memory          4.7 GB


          Memory Usage          39%


Physical Memory          


          Memory Bank          BANK 0


          Description          Physical Memory 0


          Device Locator          DIMM A


          Capacity          8.0 GB


          Speed          2400 Mhz


          Manufacturer          04CB000080AD


          Data Width          64 bit


          Memory Type          Unknown


          Form Factor          SODIMM


Disk Drives          


          Name          TOSHIBA MQ01ABD100


          Media Type          Fixed hard disk media


          Capability          931.5 GB


          Interface Type          IDE


          Partitions          7


          Total Cylinders          121601


          Total Heads          255


          Total Sectors          1953520065


          Total Tracks          31008255


          Tracks Per Cylinder          255


          Bytes Per Sector          512


          Sectors Per Track          63


          S.M.A.R.T Support          Yes


IDE Controller          


          Name          Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller


          Manufacturer          Intel Corporation


          Status          OK


Video Adapter          


          Name          Intel(R) HD Graphics 620


          Video Processor          Intel(R) HD Graphics Family


          Manufacturer          Intel Corporation


          Video Architecture          VGA


          DAC Type          Internal


          Memory Size          1.0 GB


          Memory Type          Unknown


          Video Mode          1366 x 768 x 4294967296 colors


          Current Refresh Rate          59 Hz


          Driver Version          30.0.100.9684


          Driver Date          9 Jul 2021


Monitor          


          Name          Generic PnP Monitor


          Screen Height          768


          Screen Width          1366


          Status          OK


Wi-Fi          


          Product Name          Qualcomm QCA9565 802.11b/g/n Wireless Adapter


          Service Name          athr


          Manufacturer          Qualcomm Communications Inc.


          MAC Address          90:32:4B:4E:EA:AB


Ethernet          


          Product Name          Realtek PCIe FE Family Controller


          Service Name          rt640x64


          Manufacturer          Realtek


          MAC Address          NULL


Local Area Connection          


          Product Name          TAP-ProtonVPN Windows Adapter V9


          Service Name          tapprotonvpn


          Manufacturer          TAP-ProtonVPN Windows Provider V9


          MAC Address          00:FF:CB:7F:B1:76


ProtonVPN TUN          


          Product Name          Wintun Userspace Tunnel


          Service Name          wintun


          Manufacturer          WireGuard LLC


          MAC Address          NULL


FreedomeVPNConnection          


          Product Name          Freedome Wintun Userspace Tunnel


          Service Name          fsfreedomewintun


          Manufacturer          F-Secure Corporation


          MAC Address          NULL


Sound Device          


          Name          Intel(R) Display Audio


          Manufacturer          Intel(R) Corporation


          Status          OK


Sound Device          


          Name          Intel(R) Display Audio


          Manufacturer          Intel(R) Corporation


          Status          OK


Sound Device          


          Name          Intel(R) Display Audio


          Manufacturer          Intel(R) Corporation


          Status          OK


Sound Device          


          Name          Intel(R) Display Audio


          Manufacturer          Intel(R) Corporation


          Status          OK


Sound Device          


          Name          Intel(R) Display Audio


          Manufacturer          Intel(R) Corporation


          Status          OK


Sound Device          


          Name          Intel(R) Display Audio


          Manufacturer          Intel(R) Corporation


          Status          OK


Mouse          


          Name          Dell Touchpad


          Manufacturer          Synaptics


          Buttons          0


          Status          OK


Mouse          


          Name          PS/2 Compatible Mouse


          Manufacturer          Microsoft


          Buttons          0


          Status          OK


Keyboard          


          Name          HID Keyboard Device


          Description          Enhanced (101- or 102-key)


          Function Keys          12


          Status          OK


Keyboard          


          Name          Standard PS/2 Keyboard


          Description          Enhanced (101- or 102-key)


          Function Keys          12


          Status          OK


Keyboard          


          Name          HID Keyboard Device


          Description          Enhanced (101- or 102-key)


          Function Keys          12


          Status          OK


USB Controller          


          Product Name          Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)


          Manufacturer          Generic USB xHCI Host Controller


          Protocol Supported          Universal Serial Bus


          Status          OK

Problematic drivers that i have skipped in ccleaner:

  1. MOUSE
    	Dell Touchpad - 19.5.17.16 --- there is no dell touchpad settings when i navigate to control panel>mouse and the touchpad is not detected by external recommended dell touchpad settings apps from the microsoft store...but this is the minor problem..as when i try to revert to the working driver which is 19.2.17.70,the settings of the touchpad do not save..they reset after sleep etc...as if the new problematic driver is still impacting the settings although i did the revert the correct way not through ccleaner,through device manager>uninstall problematic driver in safe mode>reboot>install new driver>reboot...things like the gestures etc kept resetting....after alot of attempts..i finally got things working again by uninstalling the touchpad through a 3rd party uninstaller and uninstalled the driver through device manager and then freshly installed the previous working driver.
    </li>
    <li>
    	SYSTEM
    
    
    	IntelĀ® Management Engine Interface #1 - 2118.100.0.1078
    
    
    	                &amp; preceding version                     - 2108.100.0.1053       ------- firstly...in its un-updated state,there is no #1 at the end there,i found nothing when i researched the significance of the "#1" after IMEI...anyway...apparently the drivers provided here are not 'digitally signed' and are causing an exclamation mark in my device manager next to the IMEI with a warning message of something along the lines of it not safe in the device status section tab...i mean there are no problems i saw but i didnt want to run my system with those warnings and reverted to a 2040.100.0.1029 and device manager seems happy with that(although this driver also makes the #1 at the end).
    </li>
    

actually instead of editing the post with updates post a reply to the thread. Anyway the forum SW won't let you edit after a half hour, I believe.

31 minutes ago, Nergal said:
<div class="ipsQuote_contents">
	<p>
		actually instead of editing the post with updates post a reply to the thread. Anyway the forum SW won't let you edit after a half hour, I believe.
	</p>
</div>

yes indeed i cannot edit after some time has passed..well i would reply if there is need..thanks!

Mini update

the IMEI driver 2108.100.0.1053 now gives no problems and it working fine...not the 2118.100.0.1078 though...i had "unskipped" the version on both sides of my dual booth,weirdly on one side it doesn't reappear and hence acknowledges 2108.100.0.1053 as the latest driver,and on the other boot of the same win 10 it does come up to update to 2118.100.0.1078 but it gives the same problem as in my initial post

Hei @Pari M, can you please send this to our support team so they could send this to our team to investigate. That would be even better for us to keep tabs on your feedback in a single ticket. You can email us at support@ccleaner.com