Possible Windows 10 Deactivation

CCleaner for Windows CCleaner Windows Bug Reporting
1

Hi, I have been a long time user of CCleaner and there was a Windows 10 update 2017-07 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4032188). Later after rebooting from the update I used CCleaner and went about things and shut off PC, and today Windows will not activate.

I did let CCleaner do the backup and there are only about a dozen of these in there:

Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\LicensingServer.CategoryLicense]
@="CategoryLicense Class"
[HKEY_CLASSES_ROOT\LicensingServer.CategoryLicense\CLSID]
@="{55C27CA1-022B-4381-AD5E-3412BF3D31C9}"
[HKEY_CLASSES_ROOT\LicensingServer.MainServer\CLSID]
@="{47AAEF36-BA70-4E26-BEDE-20EC9FC139FD}"
I did change some of the above numbers as I am not sure it is safe to post... If it is safe to upload the data let me know.
Opinions?

2

I would firstly try to restore your Registry using the most recent .reg backup file that you made when using CC.

Failing that, this would be a classic example of where restoring from a Restore Point would be useful.

So does Windows now say your OS is not activated?

Do you get an error when trying to Activate Now?

3

When was that update (KB4032188) downloaded to your machine?

It was first issued on 27 July, and then almost immediately (within minutes) pulled again.

http://news.softpedia.com/news/microsoft-releases-and-pulls-windows-10-cumulative-update-kb4032188-517209.shtml

It was re-issued on 2 August.

If you had somehow got the older one then maybe it was faulty and that was why they pulled it? (They are not saying why they did).

It seems that some who got the original one suffered a BSOD.

You could try rebooting into safemode and reinstalling the update.

4

The win 10 update 2017-07 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4032188) was on 8/32017, so says Win update. My updated are auto I just need to reboot after install.

I rebooted all was ok later I ran CCleaner {I did save backup} and I shut down the PC for the night.

The next day I got the not activated issue, it would not active online. In chat online MS support MS asked to get in remotely, I agreed. After about 4 hours MS basically gave up and issued a new key. They tried to active it by entering their string of codes but it would not activate. From what I could read on the pop-up errors, it was telling them Win10 pro needed to be installed. Windows 10 pro was the only OS ever installed. After the 3rd tech gave up the entered a new Key and gave it to me.

I have to say the experience seemed strange, MS was clearly clueless.

Thanks

Bob

5

So Bob, where are you up to?

Did MS manage to get your Windows installation activated?

6

Yes, Windows is now activated and I am good, but the 2 MS techies could not get it to reactive with my original key. They gave me a new key surprisingly. The errors were saying my Digital License was for Win 10 Pro, Please install Win 10 pro, that is the only OS that was installed. MS could not even get it to active manually by entering those long string of code. I use Malwarebytes + MS security & Practice Safe Hex, and well MS looked for any malware too so this was ruled out.

Is it safe to upload the .reg file I saved from this that was mentioned above?

I have experimented slightly with this issue and see no problems going back to a Windows backup from a few days before this happened. Windows was fine with old key and everything was ok. I installed the update (KB4032188) again and all was well. I did not run CCleaner though. I did restore everything back to new key from a backup and will stay on that one.

Thanks

Bob

7

Is it safe to used that old .reg file?

sorry - I couldn't say with any certainty what would happen if you did.

the system, from an old .reg file point of view, is now working without it, so why would you want to?

personally, I'd not use it. :)