when i first signed up i got li=ve online cutomer support that after i gree took control of my pc and clean a virus from it...does that service exist while premium subscribtion is valid.if so how do you initiate that support again/ Is there a way or contact number for direct customer support?
If you are talking about the new 'Premium Tech Support' then see the FAQ's here:
https://support.piriform.com/hc/en-us/sections/360008386291-Premium-Technical-Support-General-FAQs