pasword required

CCleaner for Mac
41

We're in August now, nothing has changed. We still need to confirm the deletion of files (I have the Pro version...) 

Asking for a password was never done prior to ~ May, so something happened after, let's say, April this year that is causing this to bug.

Can Piriform at the least let us now what they are doing about it to get it solved? 

Or perhaps why they <em>can<u>no</u>t solve this</em>?




This 'option' is not noted in the commercial stuff, so people might to want to ask their money back...




Brgds,

M

42

i unchecked safari cookies and directory service so....not asked for password but ....skips google chrome??? not sure what is happening

43

I have this same problem, when I use latest CCleaner update, on my iMac running High Sierra, with latest OS updates.

I've found a quick, much less frustrating work-around, instead of typing-in my iMac password, so many times, to allow the CCleaner to clean the caches on my iMac:

Start CCleaner.

Run the cleaner.

At each password window, disregard filling-in password, leave blank, and click cancel button. Repeat this twice, or each time the Mac wants your admin, password.

So that translates into: Click Cancel button twice, at blank password box, and CCleaner cleans the caches, (quite quickly on my iMac).

Easy way to see CCleaner is working:

Wait until after first run through, not filling in password and hitting Cancel button, leaves you at results window. Double click on any folder listed and then copy the route Cleaner used to clean that cache. Then go to Finder, click or type in your main HD, and follow-out that routing, to the cache itself, and you'll see, it was cleaned out.

I recheck this routing out, once per week or more, and Cleaner is still working in this latest version! (Though I will admit having to click the cancel button, twice or more, just to get CCleaner to do its cleaning rightly, instead of just hitting the main Cleaner button once, and it working the way it should, IS a real hassle. However, I will admit, until CCleaner experts, find the problem and correct it, then give us customers a patch update that fixes this problem, that clicking the cancel button twice, so fast, doesn't take up much time!)

This is the only way I've found, to make this latest version of CCleaner, actually clean the caches on my iMac. Hope this helps-out other Mac users somehow, running CCleaner App.

Snaggletooth

44

I'm still using 1.14.451 as it seems Piriform could care less about fixing the new Mac version its been almost 4 months since first reported.

45

This issue is a giant PITA but as Snaggletooth1 mentioned just click cancel and leave the cursor in the same position to click again. All seems to function well after that.

Not what I'd call first cabin service from Piriform, actually not any type of service.

46
On 26/05/2018 at 15:56, uuu said: 
<div class="ipsQuote_contents">
	<p>
		Problem 1: Password Nag .<strong>  CCleaner wants to make changes. Enter your password to allow this.</strong> Exact same reported above with debut of 1.15.507 issue constantly asking for Password. Then does it again. <strong>CCleaner wants to make changes. Enter your password to allow this. </strong>Happens every session &amp; attempt.
	</p>

	<p>
		Problem 2: Safari Nag. With Safari closed, and never opened this week.<b>Safari needs to close down an internal process it will restart after. Do you wish to continue?</b> Cleaning, reveals Safari -Session 0KB. Happens every session &amp; attempt.
	</p>
</div>

Exactly the same two problems - running Ccleaner version 1.15.507 on OS X El Captain 10.11.6 on Macbook Pro 

I used the Piriform online email form to notify them - but I won't hold my breath.




In the meanwhile I have used user "LostSoulHelp" URL to download the previous version (which had neither of these bugs) and will be using it after uninstalling version 1.15.507




Maybe Piriform are intentionally putting out "crippleware" to have users upgrade to the paid version?

47

Same issue in paid version.

48

So I have had an official reply from 

"Thank you for your email, and I am sorry you are having trouble with CCleaner for macOS.

Please allow me to clarify that this is the expected, and largely unavoidable, behaviour in this version of the software, however.

This occurs when you are Cleaning ‘Safari Cookies’, ‘Logs’ or ‘Directory Service Cache’, so if you have both of those rules checked when running a clean you will be asked twice to enter your password. We’re doing this so that we can clean things properly and thoroughly, as you’d expect from CCleaner

Previous versions of CCleaner for macOS would be unable to secure the needed administrator permissions to thoroughly clean these areas of the system due to not being able to ask for this password, due to recent changes in macOS' security policies.




Please note that this must be done in the case of the Safari Cookies even if Safari is not opened, due to the fact that these files are protected by the macOS operating system itself.




Unfortunately, as this is a response to changes made in the operating system itself, there is no way to 'fix' this, short of unchecking the Cleaning Rules that prompt this, which would then prevent CCleaner from being able to clean those areas of the system at all.




Please let me know if I can do anything else to help you out!

Regards, 

<p style="color:#2b2e2f;font-family:'Lucida Sans Unicode', 'Lucida Grande', Tahoma, Verdana, sans-serif;font-size:14px;line-height:22px;margin:15px 0;">
	xxxxxxx | CCleaner Support - Tucson, AZ"




	*******




	So in short, apparently previous versions of Ccleaner only "pretended" to clean 'Safari Cookies’, 'Logs' or ‘Directory Service Cache’ <img alt=":(" data-emoticon="" height="20" src="<fileStore.core_Emoticons>/emoticons/default_sad.png" srcset="<fileStore.core_Emoticons>/emoticons/sad@2x.png 2x" title=":(" width="20"></p>
49

Come on. Its 2019!!! For Christ Sakes> Any resolution on 2 passwords on MAC? I am not using this product with out a definitive answer.