Items I have noticed;
Requires password entry when cleaning certain system files.
Monitoring cannot be disabled, but not sure if it actually does anything anyway. I only have the free version.
Secure deletion is unavailable due to incompatibility with OS. I am on 10.13.4
I don't believe the application cleans any slower, I just don't think the UI responds in real time.
Here the answer email from piriform about this theme:
Quote<div class="ipsQuote_contents"> <p> </p> <p> <span style="color:#2b2e2f;font-size:14px;">Hello,</span><br style="color:#2b2e2f;font-size:14px;"><br style="color:#2b2e2f;font-size:14px;"><span style="color:#2b2e2f;font-size:14px;">Thank you for your email, sorry you are having problems with CCleaner Mac.</span><br style="color:#2b2e2f;font-size:14px;"><br style="color:#2b2e2f;font-size:14px;"><span style="color:#2b2e2f;font-size:14px;">This occurs when you are Cleaning ‘Safari Cookies’ or ‘Directory Service Cache’, so if you have both of those rules checked when running a clean you will be asked twice to enter your password. We’re doing this so that we can clean things properly and thoroughly, as you’d expect from CCleaner</span><br style="color:#2b2e2f;font-size:14px;"><br style="color:#2b2e2f;font-size:14px;"><span style="color:#2b2e2f;font-size:14px;">If you have any further questions just email me back.</span><br style="color:#2b2e2f;font-size:14px;"> </p> <div style="color:#2b2e2f;font-size:14px;"> <p style="color:#2b2e2f;font-size:14px;"> Kind regards, </p> <p style="color:#2b2e2f;font-size:14px;"> Andrei | CCleaner Support - London, UK </p> </div> <p> </p> </div>
I wrote back and asked for giving further this issue to the developer department.
<p style="color:#2b2e2f;font-size:14px;">
</p>
the 2nd answer from piriform:
Quote<div class="ipsQuote_contents"> <p> <span style="color:#2b2e2f;font-size:14px;">Hello,</span><br style="color:#2b2e2f;font-size:14px;"><br style="color:#2b2e2f;font-size:14px;"><span style="color:#2b2e2f;font-size:14px;">Rest assured that they will try to remove this issue from the software so you won't get annoyed by it anymore.</span><br style="color:#2b2e2f;font-size:14px;"><br style="color:#2b2e2f;font-size:14px;"><span style="color:#2b2e2f;font-size:14px;">Is there anything else you would like us to help you with ?</span> </p> <div style="color:#2b2e2f;font-size:14px;"> <p style="color:#2b2e2f;font-size:14px;"> Kind regards, </p> <p style="color:#2b2e2f;font-size:14px;"> Andrei | CCleaner Support - London, UK </p> </div> </div>
This all worked fine in 1.14.451 I don't see any reason the new version cannot be fixed and properly tested.
We are all still waiting for the fix. It sure seems to be taking a long time. It is a little disappointing.
Apparently the macOS version is a low priority for them which may be the case for new development but definitely not for bugs.
Very frustrating that this has not been fixed. Pls. put higher on the priority list.
I am running MAC OS 10.12.6 on a Macbook Pro, and I paid for the pro version of CC cleaner, which is 1.15.507, and it indeed asks for the password twice. Now as the other post suggested if you turn off both safari cookies, and the directory service cache it does not have the password nags. Which is an ok solution, but clean my mac 3 does not need those permissions, because it saves those permissions from when you originally set up the app. Not sure if this helps, just stating the obvious.
Those two settings checked in Mac version 1.14.451 do not cause a password entry so it is a bug in the new version that for some reason they have not fixed.
And of course, disabling cookie cleaning in Safari, if you use Safari, kind of defeats one of the main reasons for using CCleaner in the first place.
On 6/8/2018 at 07:22, mlweb said:<div class="ipsQuote_contents"> <p> the 2nd answer from piriform: </p> <p> </p> </div>
It is now July 2nd and nothing has been done. Can't they fix this?
And it's now July 21, with no response and no fix from Piriform. If this is the level of support one can expect, why would anyone pay for the "pro" version of the software?
if you're going to offer a product to a platform, you support that product, so I'm not offering any excuses but I suspect the proportion of Mac uses in the world versus the Windows community, then factor into that the proportion of those Mac users that have CCleaner, and I guess the level of importantance placed on this issue by the company is not to a satisfgactory level expected by it's user base.
then add to that the ongoing issues with the PC versions, I guess you could argue they have their hands full......
but as I say - that's no excuse.
and it takes 1 minute to jump on the forum and post some sort of official statement like "sorry about that, we are aware and will look into it".
This is close to unacceptable Piriform, not only your arrogant support attempt going on for 3 months now, - keep your cookies under options, sure did so 3 months ago, told support so, twice as support have this action as the reason for the problem - Now, as already mentioned above - a product offered to a platform (OS X) MUST receive support- as you ask us to pay for your product!
Clearly the build 1.15.507 has an error requiring password for OSX users which the previous version had not. Password required twice is not acceptable. So Piriform, how long must we wait before you confirm you actually want MAC users as customers?
First, for the user who has a relationship with, Andrei | CCleaner Support - London, UK, Please post his email.
Now the Bad News. July 24 2018 is a sad day for CCleaner Windows Free & Pro Users.
Your not going to like what Corporate will want in the next Mac CCleaner.
All Avast Anti Virus versions give you an option to uncheck Participate in the Avast Community & uncheck Participate in data sharing. Not CCleaner.
Release Notes Windows CCleaner July 24 2018 v545.661
- Removed Windows.old cleaning rule
- Fixed a crash in Disk Analyzer
- Added more detailed reporting for bug fixes and product improvements
What this really means, Avast changed Windows cleaning method and included a heartbeat method similar to data collection from Microsoft Windows Update.
CCleaner Windows now sends a heartbeat which reports up-to-date usage statistics to allow faster delivery of bug fixes & product improvements,
More details:
Still waiting for a repair to 1.15.507 - July 26,2018
I have been having the same "password required" issues since the last update. Today I went to FileHippo and downloaded previous version 1.14..451 and started a scan. It turns out that the older version found an additional 2.4 GB of crap to delete--crap that the latest version has not been deleting. I'm guessing that the issue with the new version may be more than just a password request; I'm afraid that the latest version may not be adequately doing the job.
Good news your going to get your fix. The issue is Avast and their values. Avast on their first attempt at Windows CCleaner Version 5.33 was the Security Incident Hack. A failure, embarrassment.
Repeat last Piriform Version 114. First Avast Version 115.
July 2018 Windows CCleaner. Sends a 12 hour heartbeat which reports up to date usage statistics to allow faster delivery of bug fixes & product improvements. Allow use data to be shared with 3rd parties for analytics purposes. Free version will Nag you to upgrade to Pro. So if your a freeloader, you can upgrade to Pro & still get to share your data, no nag.
Enjoy waiting for your fix. Next Mac Version 116 will share everywhere you go & every program you use and delete. Wise guys won't like it or use it. 66% will. Sorry its taking Avast a while to do this. I understand they have to get it right as it is a money maker for them. Selling Data is what everyone does now. 66% will buy the Pro Version. 33% won't buy or share.
" It turns out that the older version found an additional 2.4 GB of crap to delete--crap that the latest version has not been deleting."
That's the beginning of you know what, they need that in your computer, to make it work for them. Cool if you not a wise guy. Avast is not interested in the wise guys using their product Free or Pro.
Good news Avast has removed the Windows CCleaner Version that the Public complained about (The missing Privacy Box to uncheck). Avast thanks for listening me in the Piriform Windows thread and to Martin Owner of gHacks Technology News for taking it Public, job well done. Now let's restore the faith in the Mac User. Your bad PR still is not fixed. Do we have to post at gHacks for Martin to write another article, its posted as August 1 2018.? Here's your 24 hour Notice. Then Mac Users, you know where to go for Service. We have to be the influence.
Mod's:
Could we get some Service for the Mac please? Have them remove 115 immediately and roll back to 114.
sadly that is not in our domain, we have no control or influence in such matters.
we bring to the Admins/Devs attention these issues then it's entirely in their hands to fix (or ignore as the case seems to be these days) these issues.