Paid via UPI via Google Playstore, however not got the Pro upgrade

CCleaner for Android
1

Account email : {removed for the users security}

Here are your payment details:- Payment Amount: ₹211.0

  • Date of Payment: 24/Aug/2026 06:21:17
  • Mode of Payment: UPI
  • Reference Number: 269554602366

Model : Lava Storm Play 5G

Android version 15

Ccleaner 26.12.2

I have also sent multiple emails to android@pirifirm.com with all explanation and relevant screenshots, however yet to receive a reply. Frustrated and uninstalled the app and cancelled the Autopay in UPI and cancelled the subscription renewal dated next year. Very frustrating and pathetic experience.

2

Firstly; you should never post your email in plain view on an open forum. Doing so means that anyone can see at and you risk an inbox full of phishing and spam.
I have removed it for your security.

You also have the piriform spelt wrong in that email you say you sent, but you wouldn’t have got a reply anyway because support is entirely by a form and webchat nowadays. Support Contact Form.

However even if you had used the correct contact method (or if you use it now) Piriform will not be able to help you - because you have not purchased from or paid Piriform, you have purchased from and paid Google,

As you were paying through the Google Play Store then that is Google that you are getting the activation from, and Google that you are paying for it.

Piriform/CCleaner have no record of individual transactions done in the Play Store.
So if something has gone wrong then it’s Google that you need to talk to.

We had a similar post yesterday and so it sounds like there was a problem at the Play Store end.

Note - When you purchase CCleaner Pro through the Play Store you do not get a licence key, instead your CCleaner is active as Pro whenever you are signed into your Google account.

3

Hi @KingChow,
Thank you for reporting this issue.
I have made a test purchase and was able to replicate the issue you have experienced.
I am reporting this to the development team and I will update you when I have more details.

4

HI @KingChow,
This issue is now resolved.
Please restart the app and let me know if you are still experiencing it.