I have CCleaner for Windows up to 6 Mar 2026.
Today I got the offer for CCleaner 7, for one year. Strange. But I took it, up to 12 Oct 2026.
Now I have 2 products of CCleaner, Isn’t that strange?
Did you pay for a second CCleaner subscription?
There should be no need to do that, your existing licence key should work in both v6 and v7.
(It would be unlawful to effectively terminate existing paid for licences before their expiry date).
If you have bought a second subscription in error then I’d suggest contacting support and requesting that the new one is cancelled and refunded.
Alternatively you can ask for a ‘Licence Merge’ to get the times remaining on each merged onto one licence.
All customers can now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you. If the AI can’t help then you will be passed to a real person.
@nukecad: Thank you for your reaction.
Just before I read your message I canceled my order. But I got the message that this only means there will not be an automatic renewal. I think I’ll contact CCleaner
If you cancelled at Cleverbridge then see their Refund Request page:
nukecad:
I chatted with Cleverbridge. After some explanation on my part, I’m getting a full refund. Thanks for your suggestions.