Since the latest update CCleaner is randomly showing a error message "The product is not permitted for use in your current location"
I am using Windows 10 in the UK and have used both Professional and Free versions for many years!
Please advise
Martyn
CCleaner build 5.45 has been withdrawn from downloads due to several issues (yours being one of them)
It is recommended to install 5.44 instead
https://www.ccleaner.com/ccleaner/builds
A brand new ''fixed'' build may be available next week (according to the devs)
This will be fixed in v5.46.
On 8/23/2018 at 23:14, Stephen Piriform said:<div class="ipsQuote_contents"> <p> This will be fixed in v5.46. </p> </div>
Hi, i have this problem in version 5.46.6652 ? why this error exist ?
I tried to install several times in the last days the last version.. 5.47, and the message is always showing up: "The product is not permitted for use in your current location"
I am using CCleaner for many years now and bought the mobile version on my smartphone. I would very much like finding out what is happening and how to solve te problem!
Thank you for your help
Brigitte
I just discovered a weird event. Instead of clicking on Ok to close the window with the warningt "this product is not permitted.. etc" I left it open and moves the mouse over the icon in the task bar where I discovered a second window showing the usual CCleaner minimised , beside the minimised window of "this product is not permitted.. etc.." I clicked on the second window and CCleaner showed up, fully functionnally! I was able cleaning, and everything else. The only thing I am not allowed to do, is closing the window with the warning, as both windows disappear together.
Maybe this can help the developpers finding a solution to this problem?
I can not make a screenshot of the 2 minimised windows, the moment I don't move the mouse over it, they disappear!
@BrigitteR just to be sure, where are you located (what country)
Spain, Catalunya
Thanks, i'll flag rhe developers on this.
Hope they find a solution. As long as I can remember, I had CCleaner on all my devices. Wouldn't like looking to replace it!
Hi BrigitteR,
Could you email our support team at support@ccleaner.com so our team can investigate this for you.
Just to confirm: you are not connected to a VPN, are you?
No, I am not. I am connected by adsl de Jazztel-Spain
I think Jazztel found the solution! Since this morning, everything is working normal again. It seems there was a detail disturbing my connection to the central of the server.
Thank you for your help
Brigitte