I’ve sent in a couple of requests for a refund about a week ago and I’ve yet to receive any response from it, even an automated one confirming it’s gone through.
You will need to contact support for account issues.
All customers can now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you. If the AI can’t help then you will be passed to a real person.