Thanks for letting us know.
It appears to be like I suspected:
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If you had cancelled your account with CCleaner then there would be no account at CCleaner to send the money to. But is it then still sat in an 'interim' account at Cleverbridge? (I don't know)
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From what you say it was Cleverbridge where the money was sat, but because that money had been sent to them from Paypal you couldn't request it from Cleverbridge yourself.
Instead it needed a refund request from Paypal to Cleverbridge to get it sent back to Paypal.
Which when you think about it is exactly how it should work if you have used Paypal.
You use Paypal to keep your bank account and/or card details from the seller.
So all monies going out, or refunds coming back, should only go through Paypal.
(Equally, CCleaner don't want to know or hold your bank/card details. So they use Cleverbridge as a buffer much like you use Paypal as a buffer).
You request a refund from Paypal, who then request it from whoever they sent the money to.
They then refund it to Paypal, Paypal then refund it to you, or you can leave it in your Paypal account for future use.
If you hadn't used Paypal but had paid Cleverbridge yourself that would be when the Cleverbridge refund form would be the way to go.
As you note there are often posts on here about refunds, usually it's just a case of requests being made initially to the wrong place and so finding what the correct refund procedure to use is. As you have found then once the request is made to the right place then it should be sorted out quickly.
Sometimes though it does take an extra step or two for CCleaner to work out just what a customer has done and then authorise Cleverbridge to make the refund.