No response from CCleaner - Windows Pro and Android Pro

CCleaner for Android
1

After 3 weeks of no response what should I do to get a response from these sharks!!
They deliberately make it difficult to get a response and then they feel justified to keep taking your subscriptions!!
I emailed with Miguel 3 weeks ago about duplicated accounts but nothing since even with x2 references created and MANY emails - IGNORED!!
23210996 - Payment and date for Android CCleaner. 22477158

OK If I made a mistake lets correct it..

Email chain from 17-5-25.
Hello Neil,

Thank you for getting back to me.

After reviewing your account, I noticed that your CCleaner Pro Plus for Windows already supports up to 3 devices, which should cover your needs. This makes the Mobile Pro Plus subscription effectively a duplicate.

Could you please let me know what you would like to do about your CC Mobile Pro Plus subscription?

We can help you regarding this and I look forward to your decision so that we can proceed accordingly.

Best regards,
Miguel | CCleaner Support

Hello Miguel.

Thanks for the speedy reply.

So can you kindly cancel this new one for the Android and then I can add it to Android from the original account for windows, if I understood correctly?

Can I also add my wifes Android from the Windows account also??

Every day is a learning curve J

Regards

Neil
Hi Neil,

Thank you for the confirmation.

Yes, you would just need the activation code from your Windows Pro Plus subscription with the instructions that I gave you earlier.
I wanted to let you know that I have escalated your concern to our higher-level support team. They are currently reviewing your case and will get back to you with a solution as soon as possible. Kindly allow up to 5 working days for them to reach out to your back through email.

We truly appreciate your patience and understanding during this process. If you have any further questions or need additional assistance, please feel free to reply to this email. Our next higher-level support team will be happy to assist you.
Kind regards,
Miguel | CCleaner Support

2

Hi. Any updates please?

3

This is a user forum.
We have no access to accounts.

As you are already in contact with a support agent - or not as it seems the case may be - then I don’t see what we can do to help here?
If we users can’t help with whatever the problem is then we suggest that people contact support.

So there isn’t much we can do here other than to suggest that if the agent has stopped replying tou you then you need to raise a new ticket?

You can raise a support ticket by using the form here: CCleaner Support Community

4

Hi NukeCad.

I have raised another x2 tickets with references since the first, but NOTHING from them!!

The first response was detailed and Miguel seemed very helpful, so I assumed it would be resolved within the week? How wrong can I be?
Now there is nothing at all?
Is there another way to contact them?

Thanks again
Neil

5

No other way, that form and direct email to support@ccleaner.com are the options for CCleaner Pro.

If you have CCleaner Premium then there is also supposed to be 24/7 ‘live chat’ available, but from reports here that can also be patchy as to whether it’s working or not.