Cuando intento administrar mi suscirpción me indican ustedes: " ¡Vaya! En este momento no encontramos los datos de su licencia.
Le rogamos que [se ponga en contacto con el equipo de soporte] para obtener más información (muéstreles este mensaje para que puedan ayudarlo)"
Y es la segunda vez que lo reclamo. Por favor soluciónenme el asunto
We are aware that they are having issues with licencing at the moment, unfortunate that’s about all that we know here.
We have no idea just what is wrong, or how long the problem will last. (but it does look to be long term).
This is a user forum. We do not have access to accounts/billing here.
You will need to contact support for account issues.
You can raise a support ticket by using the form here: CCleaner Support Community
However you should note that support are slow to answer these days and it can take a week or more for a registered customer to get a reply.
Further you should note that the automatic support queue works off email addresses.
If the email you use when sending your request to support is not showing as registered to a current valid licence then you will not be seen as someone who has (currently) paid for support.
As an apparent ‘non-payer request’ your request will be non-priority and it may be a very long time (month or more) before the computer even shows your request to a support person.
PS. Sending more requests will not help - in fact it will slow a response down because each time you send another they all get automatically collected together as ‘further information’ and sent to the back of the queue again.