I took the offer for the 60 day trial to update some stuff but now I can’t seem to cancel the subscription. I never received an email confirming the trial, and I also am unable to find a way to cancel this before being billed since I don’t have the Cleverbridge code that was supposed to be sent. I don’t want to wait to be billed to become a “customer” just to ask for a refund. I can’t even see the email I used to set up the trial anywhere, so I can’t even be sure that I made a mistake and this information will be sent to someone else. Can anyone help? I’m tired of talking to chat bots.
same issue.
were you able to resolve it or not?
This is a user forum, we have no access to accounts or billing information here.
If you haven’t already then you will need to raise a ticket with support.
Support is an email service, it is not ‘live chat’ so don’t expect instant replies.
If you use the form at this link: CCleaner Support Community you will be given a ticket number - make a note of it.
You will then get an automated email reply with some general information (which will probably not interest you).
Your support ticket is now in the queue to get to a person.
You can also contact CCleaner support by emailing: support@ccleaner.com
You should be aware that support are taking a very long time to reply at the moment, particularly if your CCleaner isn’t showing as registered with them yet so it’s not showing that you have actually paid for support.
Why not have the ability to let users cancel my subscription without the need for more information. We have all logged in to the Cleaner account via Manage my account yet need to go to a separate page to input information we don’t have and need to wait for a CS rep to get back to us which takes month nearing the trial expiry. You have to understand where we are coming from too. I always felt Ccleaner was a good product and happy to suppport. But if this is the way these folks are going to force extract money from people. Then this is an utter scam and need to change or lawsuit needs to happen. Especially when folks aren’t around to wait and unsubscribe.
ONCE AGAIN - This is a user forum, we have no access to accounts or billing information here.
All the moderators here are users, not company employees.
As fellow users then we can advise you how things work (or don’t work) but we do not have any control over them.