I didn’t receive a subscription confirmation email, so I don’t have the number needed to request the termination of the contract.
If you mean the Cleverbridge reference number they have a web page where you can look it up.
However you need to give it the email address used when you purchased, and because you say that you didn’t get a confirmation email then I suspect that you may have mistyped your email when purchasing.
It happens, we see it quite often here.
If that is what happened then the Cleverbridge lookup won’t work either because it will have the incorrect email address, in which case Laurence should be able to help out.
Yes, when I signed up for the trial on the app, I entered the wrong email address, but the information was accepted anyway. I contacted customer service yesterday and they said they would put me in touch with the department that handles email address changes, but I haven’t heard back yet I’m waiting until Monday.
Hi @Kevin2,
I have requested a senior member of our team to follow up on your support request.
If you have not had a follow up within 24 hours, please message me back so I can investigate this further.
Thank you, the problem has been resolved.
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