No cashback after purchasing CCleaner Premium package

CCleaner for Windows
1

Cleverbridge reference number: 515473134

I purchased a CCleaner Premium package for 2 years with a cashback promise. I have confirmation of my cashback claim and 30 working days have passed since then but I have not received cashback. When will I get it?

2

This is a user forum. We do not have access to accounts/billing here.

You will need to contact support for questions about cashbacks.

All customers MUST now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.

Note - We have been told that you HAVE TO engage with the chat or you may not get a reply to your request form. (Seems strange to me, but that is what we have been told).

3

It’s been five months since my purchase and no cash back. It may not exist.

4

I followed the advice from Nukecad above and although it was a bit of a faff when the chatbot said they couldn’t help with cashback queries, I asked to be connected to the correct support and after a 10-minute wait a human appeared on the chat. I gave them the details and ref. no. and they made the refund immediately. Apparently it was down to a “technical glitch”! At least I got my cashback. Give it a try.

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