Microsoft Edge "skipped"

CCleaner for Windows
1

Hello....I have been a long time user who upgrading to CCPro a few months ago.

Here is my problem........whenever I use it, after it does its maintenance, when the action box comes up, it says that Microsoft Edge was "skipped", for the "internet cache".

This happens when I have all browsers closed.

It also happens on both the "Windows" and "Applications" tabs.

All the boxes are checked except for the "saved passwords" box.

Any help would be appreciated. I have the newest update installed.............John.

2

1) since you have professional you have priority support from the support site, much better answers from developers than us users.

2) usually this issue is caused by an errant (still running) or orphaned (stuck in background) process:

either edge still running in the background, check through all processes in the expanded task manager

Or a windows ui app

Or an application that uses the OS html renderer. Some examples are outlook, quicken, word, but that's by no means an exhaustive list

3) In ccleaner, the windows and applications tabs always run at the same time, not two different processes. So one click (analysis/clean) will achieve analysing/cleaning both.

3

OK.....now the question becomes............how do I contact support? I do not see a phone number, email address, or tech chat feature..............

4

Here you go

https://piriform.zendesk.com/hc/en-us/requests/new

5

Thanks,

So after trying a bunch of stuff, none that worked, I shut down my PC and restated it. Miraculously cc cleaner started cleaning correctly again. Case closed .......

6

a lot of other threads are on the topic of Edge being skipped.

if you could elaborate on what "... and restated it." means, it may help others.

(or was it a typo, and you restarted it) :)