I am trying to login to the forum (community.ccleaner.com) and am having a problem where it will not accept my signin. I then take the forgotten password route and give it my new password the 2 times it is requested and it logs me in OK. But then if I logout immediately and try to login right away with the new password it rejects my login saying that my password or screen name is no good. I am trying to use my email address together with my new password. I do not have caps turned on. On W10 desktop PC.
1 hour ago, Charles Robinson said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> I am trying to use my email address together with my new password. </p> </div>
You need to use your forum name (Charles Robinson) and password when logging in to the forum, the forum login does not use your email address.
Yes, after I logged in using forgotten password, I did view my Screen Name, logged out, and then logged in OK using that screen name.
I may have a login to ccleaner.com but can't seem to find it. In fact, I see nothing to click on for login to that web site so that I can request support for a problem. I tried to find piriform but - nothing.
I want to report a problem updating my copy of ccleaner. I've been running the product for years but today when I click on ccleaner's update link it says it is updating from 5.83.9050 to 5.84.9126. It looks from the little progress bar that it is updating OK but then it disappears. If I then launch ccleaner from the usual shortcut it says ccleaner is still at 5.83.9050. So how do I open a ticket to report the problem?
You can close this ticket unless it can be used to handle the update problem. Please reply to let me know what to do... .
3 hours ago, Charles Robinson said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> I see nothing to click on for login to that web site so that I can request support for a problem </p> </div>
We got rid of that login a year or so ago since it was just another password for people to remember and just made it harder for people to contact us while not serving any real purpose. As the most common request was people asking about their licence status, we made the self-service licence lookup rather more prominent (CCleaner.com - License Lookup) but the help request form still exists - it's linked at the bottom of every page in the FAQ guide. You can go to it directly at Submit a request – Piriform Support - but it's probably easier to just email support@piriform.com directly.
That said, the issue you describe sounds consistent with the extreme load our update server has been under since launch this afternoon. I suspect you will find that it resolves itself shortly - hopefully tomorrow..
3 hours ago, Charles Robinson said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> You can close this ticket </p> </div>
Note that the community.ccleaner.com site is a public discussion forum - and these aren't actually support tickets here (those are via the helpdesk). So nothing to close here - we leave any public help requests open and available as a resource to help the next person who might have a similar query.