Wtf… I purchased a month ago, still have not received license key. Anyone else have this problem?
Hi,
When you purchased you should have got a purchase confirmation email with the licence key included in it, did you not get a purchase confirmation?
Sometimes the confirmation email ends up in your email spam folder, so check in there if you haven’t already.
If you can’t find ithe confirmation email then try looking up your purchase details on the Cleverbridge Purchase Lookup tool. Those details will include your Licence/Activation key.
If that does not recognise your email address then you may have typed it incorrectly when purchasing, it happens.
If it doesn’t recognise your email address then it will tell you that you should contact Cleverbridge support for more help tracking down your purchase.
Before you do that you might want to try a few variants that you might have mistyped.
For example if you used a ‘@gmail.com’ address then you could try a few of the common mispelling variants of it in the lookup tool, ‘@gamil.com’, ‘@gmial.com’, etc.
Of course if you do find your purchase details and licence key on a mispelled email address you will still need to contact Cleverbridge support to get it corrected, but at least then you’ll be able to tell them what the incorrect one is as well as the correct one it should be.
I’ve done all of those things. The last I heard was there was a delay in issuing license keys. And then never heard back. I’ve been trying for days to get a response. I have a reference number from cleverbridge with a receipt showing confirmation. But still have not received a key. Ccleaner refers me to cleverbridge and cleverbridge refers me to ccleaner.
Hi @Itrend,
I can see that you submitted a support request and this was escalated to our senior team.
I have asked them to prioritise your case. If you have not received a response within 24 hours, please message me so I can investigate this further.