hello i recently purchased to 60 day free of payment account gave my email and card details i downloaded it and cant activate my account without my license number that i have not received haven’t even received a email from ccleaner when i open ccleaner program i downloaded it says its active under profile but tells me to upgrade and cant put in license number because no number to put in obviously. has anyone experienced this and who can i contact as i can not find anything.
This is a user forum. We do not have access to accounts/billing here.
You will need to contact support for questions about accounts or billing.
All customers MUST now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
it should also open a ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note that you HAVE TO engage with the chat or you will not get a reply.