Latest version of C Cleaner will not run after install, see error

CCleaner for Windows CCleaner Windows Bug Reporting
1

Hello Piriform Community,

Odd bug found today that has not been experienced before on an older AMD Windows XP SP3 OS platform. Agree that OS is very old, but bug seen is only seen on that platform here. Very odd since Win 7, 8, and 10 Pro OS, CCleaner opens and runs without the below error code.

ISSUE NOTES:

We can download, install ver.5.27..., BUT after installation, it will not open or Run. v5.26... ran well up to today, but after 5.27 attempted to replace 5.26, C Cleaner will not run/open. Now, even 5.26...will not reinstall now. SECURITY scans were run & no threats were found..using 1 at a time, Bitdefender, Malwarebytes, and even Super Antispyware.

ERROR:

What we get is an older type of error code w an ( X in red circle) followed by below error statement/code:

(RED circle with white X )

The exception: Illegal Instruction

An attempt was made to execute an illegal instruction.

(0xc000001cd) occurred in the application at location 0x0051ea95.

Click on OK to terminate the program

Click on CANCEL to debug the program

OK Cancel

1) Is there a permission or setting that had gotten changed without notice?

2) Is there an older version that will run and then allow upgrade to 5.27 which avoids bug?

We also tried with all security off ..and/or uninstalled to attempt CCleaner install - same error seen.

Appreciate your kind reply with solution.

2

Hello Piriform Community,

Odd bug found today that has not been experienced before on an older AMD Windows XP SP3 OS platform. Agree that OS is very old, but bug seen is only seen on that platform here. Very odd since Win 7, 8, and 10 Pro OS, CCleaner opens and runs without the below error code.

ISSUE NOTES:

We can download, install ver.5.27..., BUT after installation, it will not open or Run. v5.26... ran well up to today, but after 5.27 attempted to replace 5.26, C Cleaner will not run/open. Now, even 5.26...will not reinstall now. SECURITY scans were run & no threats were found..using 1 at a time, Bitdefender, Malwarebytes, and even Super Antispyware.

ERROR:

What we get is an older type of error code w an ( X in red circle) followed by below error statement/code:

(RED circle with white X )

The exception: Illegal Instruction

An attempt was made to execute an illegal instruction.

(0xc000001cd) occurred in the application at location 0x0051ea95.

Click on OK to terminate the program

Click on CANCEL to debug the program

OK Cancel

1) Is there a permission or setting that had gotten changed without notice?

2) Is there an older version that will run and then allow upgrade to 5.27 which avoids bug?

We also tried with all security off ..and/or uninstalled to attempt CCleaner install - same error seen.

Appreciate your kind reply with solution.

Hi , I have the same issue on a pc running XP SP3 with a AMD Sempron 3000+ CPU (SSE instructions)

is there a limitation now for non SSE2 processor ?

If so, that must be said in the release note and the update must be blocked !

(version 5.26 run fine on this machine)

3

Hi, thanks for your posts! Can you please email support@piriform.com and one of our support agents will be able to look into this for you.

Tom

4

Still have issue with an AMD XP SP3, motherboard w 2GB Ram.

NOTE: Oops typo in error location (0xc000001d) .. not 0xc000001cd, ..hope it helps to solve this.

Reverted back to 5.26 and that version worked, but if upgrade attempt was made from 5.26 to 5.27, the error was present again. Agree it might be related to lack of SSE2 support as in Firefox etc.

5

Still have issue with an AMD XP SP3, motherboard w 2GB Ram.

NOTE: Oops typo in error location (0xc000001d) .. not 0xc000001cd, ..hope it helps to solve this.

Reverted back to 5.26 and that version worked, but if upgrade attempt was made from 5.26 to 5.27, the error was present again. Agree it might be related to lack of SSE2 support as in Firefox etc.

Did you get any kind of reply from Piriform support on this? If so, what is the issue?

6

Did you get any kind of reply from Piriform support on this? If so, what is the issue?

Hi ,

same with the new 5.28 version :(

Here a screenshot :

Xra34f.png

7

Hi ,

same with the new 5.28 version :(

Here a screenshot :

Xra34f.png

I don't think there's going to be an answer to this because the developers don't appear to check the forum. This is typical of most forums. I don't understand why they can't have the installer determine the system requirements before proceeding with the installation. Most installers have the capability to do so. Looks like we're SOL.

8

the Dev Team read all posts on this forum.

don't relate lack of response to lack of interest.

they only respond if more info is required.

and on top of that, the Mod team also brings to the Admin Teams attention any issue we feel needs 'extra' attention or highlighting.

the Admins directly liaise with the Devs.

9

The final version that works with non-SSE2 compatible processors is listed in the quote below. 

CCleaner 5.26.5937 (Standard Installer) released 17 January 2017 can be downloaded at:

http://filehippo.com/download_ccleaner/72800/