J’ai reçu un mail de ccleaner auquel je dois répondre mais lors de l’envoi de ma réponse j’ai le message suivant “This inbox is not monitored
Thank you for reaching out. Please note that this email address is not monitored and we won’t be able to respond to any inquiries sent to this inbox. But, we’re here to help! For help and assistance, please visit our official support site:“
You are supposed to use the ‘Lve Chat’ rather than emailing. However there are reports that that isn’t working properly either.
What should happen is:
All customers MUST now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note - We have been told that you HAVE TO engage with the chat or you may not get a reply to your request form.
(Seems strange to me to have a ‘Start’ button for something that you HAVE to do anyway, but that is what we have been told).