I’m attempting to run Driver Updater but it fails on one or more apps and I receive error code 3 and sometimes 4. I have downloaded CCleaner Support Tool and have a File ID: 174ZM. Can someone from Support have a look and DM me? Thanks!
Hi @IntrepidRobot,
Sorry, you are experiencing this issue.
Please could you send me a screenshot of the error you are seeing so I can add this to the details of this issue.
If you are experiencing an offline error, are you using any type of firewall or VPN that may be blocking CCleaner’s access to our servers needed for this function?
@IntrepidRobot, thank you for these.
Please follow these steps to help us investigate the issue:
- Download and install the CCleaner Support Tool using the link below: https://download.ccleaner.com/CCleanerSupportTool.exe
- Replicate the issue on your end.
- Run the tool to generate the logs.
- At the end of the process, you’ll receive a 5-digit File ID.
Please share that File ID with me so I can review the logs and investigate further.
If you have any issues, please let me know.
Hi Laurence, I’ve already done that and provided a five digit File ID in my original post. It’s clearly an ongoing issue that many of your customers experience at random and it’s very frustrating to be asked to provide information I’ve already pro-actively provided based on other posts. Let’s just forget the issue and I’ll cancel my subscription.